Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Connecticut Dental Lab in Rocky Hill, CT for a Dental Treatment Planner/Case Coordinator - All on four Dental Assistant Wanted!.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
- Facilitate assigned technical area (Fixed/Implant) calls
- Make proactive calls to follow up on completed cases for new doctors and for new products.
- Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.
- Provide special attention to new doctors and doctors that are experiencing concerns
- Act as liaison between accounts and laboratory technicians on questions regarding case design working times or other areas of concern.
- Perform dental procedures when so requested or required by laboratory upper management.
- Evaluate dental cases in laboratory when requested by laboratory accounts or necessitated by difficulties of case.
- Participate in continuing education courses or seminars provided by the laboratory if needed in either a presentation or support capacity.
- Work with technicians to critique or assist with design of cases for function, and aesthetics.
- Assist doctors with treatment plans for implant or other type cases.
- Consult with accounts regarding procedures or materials they use in an attempt to improve the quality of their work and reduce repairs/remakes.
- Review case critique forms and discuss with accounts and appropriate lab personnel to eliminate problems.
- Call new accounts to identify preferences and establish an initial Lab/Dr. relationship
- Build solid relationships with team members in the lab as well as staff members in customer offices.
- Analyze remakes by customer and ensure any issues are resolved.
- Follow up on all customer issues to be sure the issues identified are resolved to the customer’s satisfaction.
- Keep team and General manager aware of quality trends. Develop a plan to improve quality. Complete Root Cause Analysis on quality issues/concerns.
- All other duties as assigned.
Skills and Abilities Required:
- Must have computer skills including typing and familiarity with Microsoft Office products.
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Excellent listening skills
- Attention to detail
Minimum Education and Experience Required:
- High school diploma or GED equivalent
- Dental Implant Knowledge
- Preferred: 5 years of dental lab experience or dental assisting experience
- Minimum 12 months experience of direct dental customer service experience on technical related issues
- Minimum 12 months production experience, preferred
- PC literacy required: MS Office Skills (Outlook, Word, Excel)
Hazardous Materials or Equipment Used:
- Office equipment
- Insert hazardous materials and/or equipment
Physical Requirements:
- Regularly required to sit, stand, walk, and/or reach
- Exhibit fine motor skills and/or perform repetitive motions
- Good hand-eye coordination
- Good manual dexterity
- Ability to walk and stand for long periods of time
- Repeated bending and kneeling
Westminster, Colorado
Full Time