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The Medical Assistant 2 provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced doctor’s office. This person will be involved in a wide spectrum of tasks focused around assisting the Physician in all minor in office procedures, as well as being cross-trained in all aspects of the Front Desk Receptionist role to include scheduling, data entry, and maintaining patient records.

Medical Assistant 2 Essential Functions/Responsibilities (other duties may be assigned):

Clinical Duties

• Greet and escort patients to treatment rooms; ensure comfort and prepare feet for physician exam

• Obtain and document vitals, medical history, medications, allergies, and treatment updates in the EMR

• Prep for and assist with injections, wart treatments, nail procedures, P&A, and in-office surgical procedures

• Apply adhesive pads, DME, and strappings as directed; dispense and explain use of medical equipment

• Perform and process X-rays and digital radiography

• Smooth/debride nails or calluses using electric grinder (nail care patients); vacuum debris

• Measure and fit patients for diabetic shoes and heat-mold inserts

• Prepare, label, and submit lab specimens with required paperwork; coordinate pickups with labs

• Clean, wrap, and autoclave instruments; change cold sterile solutions monthly

• Replenish exam room and supply inventory daily

Surgical Support

• Assist with minor surgeries including room prep, sterile field maintenance, and instrument handling

• Post-op responsibilities include dressing changes, suture removal, and follow-up patient calls

• Complete surgical clean-up including disposal of red bag items and full sterilization procedures

Administrative & Front Desk Duties

• Answer incoming calls, relay messages, provide information, and schedule appointments

• Collect and process patient payments (copays, coinsurance, balances, OTC items)

• Review and update insurance eligibility, referrals, and authorizations prior to appointments

• Maintain and organize provider schedules; manage multiple physicians’ calendars daily

• Prepare end-of-day reports and deposit slips; upload documentation to shared files

• Review billing claims and denials; gather required information from patients or providers

• Check AR/AP changes since prior visits and update patient records accordingly

• Maintain orthotics tracking system, contact patients upon arrival, and schedule fittings

• Complete pre-authorizations and process rapid health indicators as required

• Maintain accurate, up-to-date patient records including scanning, faxing, and data entry

\Medical Assistant 2 Required Skills and Experience:

• High School Diploma or GED

• Completion of an accredited Medical Assistant program OR 2+ years of experience in a similar clinical role

• Strong experience assisting with medical procedures, wound care, DME, and surgical prep

• Familiarity with medical terminology, CPT/ICD-10 codes, insurance processes, and EMR systems

• Strong communication and teamwork skills

• Knowledge of HIPAA and patient privacy practices (mandatory)

• Ability to multitask, prioritize, and work independently in a fast-paced environment

• Excellent attention to detail and organizational skills

• Technologically savvy; proficient in Microsoft 365 products, including Word, Excel, Outlook, and Teams

Medical Assistant 2 Certification/License:

• CMA or RMA certification preferred

Medical Assistant 2 Pay Range:

•  $20 - $22/hr based on experience

Medical Assistant 2 Physical Requirements:

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:

• Sit, talk, hear, and use hands to write, type, or operate office equipment

• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell

• Perform repetitive motions, including reaching overhead and typing

• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds

• Maintain peripheral vision, depth perception, and focus adjustments

Medical Assistant 2 Benefits Offered:

• Health Insurance (Single & Family plans available)

• Life Insurance

• Disability Insurance

• 401(k) Plan with Company Match

• Employee Discount Program

• Paid Time Off

• Paid Holidays