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Position: Admissions Graduate Assistant

Status: Part-time, (20hrs/week)

Department: Admissions

Reports to: Director of Admissions

Start Date: Fall Semester 2024

Compensation: Stipend, Room, and Tuition Reimbursement

Description:

The Office of Admissions serves as the first point of contact between Paul Smith’s College and prospective students, their families, and others who actively participate in the college search process. Many individuals receive their first (and often lasting) impression of the College through their interaction with the admissions team. As a valuable member of the staff, Graduate Assistants will provide support for the entire office through various activities that have been designed not just to recruit, admit, and yield an incoming class, but also to build a relationship between future students and the college community and provide information on upcoming events, scholarships, and deadlines. Graduate Assistants will be responsible for assisting Admissions Staff with welcoming prospective students and families to campus which includes, but not limited to, the duties and responsibilities listed below.?

Duties & Responsibilities:

• Answering phones and emails in a professional and timely manner?
• Assist Admissions staff with daily office tasks which include filing, shredding, mailing correspondence, and answering incoming calls.
• Assist in the creation and implementation of multiple social media platforms and content.
• Communicate with prospective Paul Smith’s College students to inform them about upcoming campus events, scholarship opportunities, and deadlines.??
• Develop working relationships with prospective students while utilizing provided talking points and effective customer service skills.?
• Facilitate weekend tours and events as scheduled.?
• Gather materials for Admissions events, tours, and recruitment as needed.
• Greet guests in a personable and inviting manner.
• Maintain a professional demeanor and exhibit patience when conversing with prospective students.
• Present prospective students and their families with information about Paul Smith’s College via campus tour as trained.?
• Prepare materials for large scale campus recruitment events.
• Assist with special projects as determined by the Admissions staff.
• Utilize Slate (customer relationship management software) as trained.?
• Use reasonable judgment and inform supervisor of any high-importance information that may have been discussed in a conversation. (Examples of high-importance instances will be provided during training.)
• Assist with other duties as needed or assigned by the Director of Admissions.

Qualifications:

• Bachelor’s degree from a four-year institution and enrollment in Paul Smith’s College Master’s degree programs.
• Ability to work with a broad range of diverse individuals and groups to form a safe and inclusive campus community.
• Ability to work collaboratively, as well as independently.?
• Must be knowledgeable of, or demonstrate the ability to learn, all aspects of Paul Smith’s College life to include but not limited to campus life, majors offered, clubs & activities, campus history.?
• Ability to understand and present essential information about the College.
• Ability to communicate clearly, effectively, and positively to prospective students and their parents.?
• Excellent communication and organizational skills.?
• Must maintain confidentiality.?
• Must follow appropriate dress code.?
• Must possess a positive attitude and willingness to learn and grow.?
• Approved Paul Smith’s College Driver Certification (preferred).?

Paul Smith’s College values diversity in the College community and seeks to assure equal opportunity through its continued Affirmative Action program. EOE/AA/M/F/D/V