Description:
Conversational systems Designer should possess proficiency in multiple UX discipline like Interaction Design, Experience strategy, Product strategy, User Research and Information Architecture. Will work as member of practice team and support multiple client engagements across industries. The individual will support efforts to design and optimize digital conversational flows and dialogs in support of new and existing natural language processing applications (e.g. Virtual Assistant, Chatbot) to enable better customer experience and engagement.
Responsibilities:
•Author & design the conversational systems (agents) design specifications, scripts, responses and journey maps involving Chat/Text/Voice/Vision/AR/VR
•Will be responsible for defining, shaping and delivering experiences that are innovative, engaging, usable, useful, consistent and seamless across channels and solve a true customer need.
•Perform analysis of real usage data & feedback to help in Ux optimization of the design and increase usage, experience and engagement
•Design and envision future experiences iteratively in a dynamic environment by being mindful of how the experience will evolve over time
•Work very closely with product managers/owners and other practitioners and stakeholders to assess new use cases, scenarios and prioritize strategic opportunities in an agile development environment
•Work collaboratively with various teams across geographies and contribute to build, evangelize conversational UI design best practices, re-usable assets and solutions
•Travel on short notice to customer meetings and engagements (average 50%)
Qualifications:
•Minimum Bachelor’s Degree (4 Yrs) in related discipline (Human-Computer Interaction, linguistics, Information Sciences, Interaction Design or equivalent field)
•Hands on Experience in story boarding the customer journey, service blueprint, process/user flow, phrase map and prototypes that communicate interaction and design ideas to ensure that knowledge and responses are delivered in a meaningful and natural format
•Experience in designing/developing user-centric conversation experiences involving chat/text, voice, vision, AR/VR on iOS or Android platforms
•Proficient in one or more of the Conversation/UX design tools (IBM Watson Content hub, IBM digital experience manager, Botsociety, MS Visio, Sayspring Flinto, UxPin, Omnigraffle, proto.IO, MockFlow etc.)
•Strong usage of design thinking practice, creative writing and communication skills (should be good at storytelling and presentation skills)
•Strong understanding of the NLP space and Voice based processing (Natural language Processing, understanding, sentiment analysis, Intent classification, dialogue flows, personality insight, Text to Speech, Speech to Text, )
•Experience in conceiving and delivering fantastic end-to-end cross-channel experiences with appreciation of flow, context, micro-interactions, multi-modal possibilities, performance and tone for multiple customers
•Team player with ability to work within cross functional team and handle multiple projects following agile methodology with short deadlines
•Strategic skills in assessing business and user scenarios, approaches and deliverables
•Good communication skills, Innovative thinking, analytical and problem solving skills
•Years of experience required for position
6+ Years
•Location for the position
Edison NJ
Oklahoma City, Oklahoma