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101 Customer Service Representative Jobs in the USA

CARSTAR
Customer Service Representative CARSTAR La Habra Collision & Glass Center, CA 90631

Location La Habra, California

 
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Prime Healthcare Services
Benefits Customer Service Representative

Location Ontario, California

Full Time
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Tower Loan
Customer Service Representative - Jefferson City

Location Jefferson City, Missouri

Full Time
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Broadmead Medical Services Inc
Customer Service Representative 7263

Location Medford, Oregon

Part Time
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Bobby Dodd Institute
Customer Service Representative - College Park

Location College Park, Georgia

Full Time
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Hallmark-Aviation Services
Airline Customer Service Representative (GENERAL) at SFO Airport - $21.72 w Health / $24.07 wo

Location San Francisco, California

Full Time, Part Time
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Edwards Label, Inc.
Customer Service Representative Ventura, CA

Location Ventura, California

Full Time
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Musco
PT MCG Customer Service Representative

Location Sigourney, Iowa

Part Time
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Cannon
Customer Service Representative I

Location Burlington, New Jersey

Other, Full Time, Contractor
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Georgia Farm Bureau
Sales Customer Service Representative I Baldwin County

Location Milledgeville, Georgia

Full Time
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Tower Loan
Customer Service Representative - Covington

Location Covington, Louisiana

Full Time
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IAA
Customer Service Representative I

Location Fremont, California

Full Time, Contractor
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Broadmead Medical Services Inc
Customer Service Representative 7297

Location Medford, Oregon

Part Time
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Prime Healthcare Services
Customer Service Representative - GCH

Location Garden City, Michigan

Full Time
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CARSTAR
Customer Service Representative CARSTAR Collision Specialists of Pharr, TX 78577

Location Pharr, Texas

 
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Hallmark-Aviation Services
Customer Service Representative in San Diego Airport

Location San Diego, California

Full Time, Part Time
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Broadmead Medical Services Inc
Customer Service Representative 7182

Location Spokane, Washington

Part Time
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IAA
Customer Service Representative I

Location Medford, New York

Full Time, Contractor
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Delta Apparel, Inc.
Customer Service Representative

Location Duluth, Georgia

Full Time, Contractor
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Hallmark-Aviation Services
Airline Customer Service Representative (PM Shifts) - $20/hr

Location Honolulu, Hawaii

Part Time
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Guarantee Trust Life
Customer Service Representative

Location Glenview, Illinois

 
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IAA
Customer Service Representative I

Location East Taunton, Massachusetts

Full Time, Contractor
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iFLY
Front Desk / Customer Service Representative

Location Orlando, Florida

Full Time
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Hallmark-Aviation Services
Airline Customer Service Representative (AM Shifts) - $20/hr

Location Honolulu, Hawaii

Part Time
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Tower Loan
Customer Service Representative - Aurora

Location Aurora, Illinois

Full Time
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CARSTAR
CARSTAR

Customer Service Representative CARSTAR La Habra Collision & Glass Center, CA 90631

location La Habra, California

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JOB SUMMARY


The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include – gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.


DUTIES / RESPONSIBILITIES


• Greets all walk-in customers in a professional and courteous manner.
• Answer and directs all phone traffic in a polite, courteous and cheerful manner.
• Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
• Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Educate customers on CARSTAR’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
• Schedule and record appraisal and delivery appointments.
• Update and maintain the store scheduler with Office Manager.
• Collect and record payment for completed repairs; may perform some A/R.
• File repair order paperwork accurately or record in CARSTAR management system.
• Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
• Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
• Maintain the front office and customer reception areas.
• Attend daily release meetings.
• Other duties as assigned.


EXPERIENCE / SKILL REQUIREMENTS


• 2+ years of customer service experience required, preferably in a retail setting.
• HS diploma or GED equivalent required; college degree preferred.
• Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
• Call center sales experience (or equivalent sales experience) preferred.
• Highly organized; ability to handle multiple concurrent assignments.
• Proficient with Microsoft Office and POS/management systems.
• Strong attention to details.
• Punctual and professional appearance.
• Ability to receive direction and work well with others.
• Valid driver’s license and insurable driving record.


PHYSICAL REQUIREMENTS


Essential physical requirements include:
• Ability to stoop, bend and kneel, squat, kneel and pulling
• Extended periods of kneeling, bending, squatting and stooping
• Carry and lift heavy objects (up to 50lbs)
• Standing, sitting and walking
• Performing repetitive motions


WORK ENVIRONMENT


Exposure to:
• Paint, fumes and particles
• Dirt / Dust
• Chemicals / Toxins
• Varying heat / cold
• Intermittent noise

*All duties, responsibilities and experience are subject to change by location

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