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Schedule

What You’ll Do

Summary/Objective:

Support and contribute to DCU's Success Sharing by creating a positive sales and service culture within the branch through effectively leading the staff and helping our members achieve their financial goals. Effectively oversee branch operations and service levels.  Assist members with account and loan opening.  Build strong partnerships in local communities supporting financial wellness and education.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.

• Support DCU's Success Sharing by achieving assigned branch sales goals. Develop and implement effective sales strategies.
• Coach the Assistant Branch Manager and Branch Team Leader in leadership skills, to develop them and their staff, to provide service excellence and achieve sales goals.
• Manage all aspects of staff performance. Provide training, timely review of performance progress and maintain performance documentation. Develop and actively participate in career growth pathing. Coach staff to minimize errors and violations of policies and procedures. Assure that performance evaluations and monthly meetings with staff are completed on time.
• Oversee branch operations by assuring branch compliance with policies and procedures and security procedures, promptly resolve Information Systems and Facility maintenance issues and effectively manage expenses. Assure branch staff completes all required compliance training and adheres to all compliance policies.
• Respond to all member complaints and concerns in a timely manner.
• Build solid partnerships with local businesses and SEGs. Identify and target new business and SEG opportunities by attending chamber events, networking, and conducting outside business calls.
• Perform MSR duties as needed, which include having knowledge of all DCU products and services. Open new memberships and new accounts, conduct Notary Public services and Signature Guarantees.
• Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings. Obtain Mortgage Loan Originator (MLO) authority through the nationwide licensing system and originate mortgages.
• Demonstrate and coach staff to promote self-service with members.
• Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions. Continuously identify efficiencies and process improvement areas.
• Promote lobby leading to ensure a positive member experience.
• Perform other job-related duties as assigned.

What You’ll Need

• Two to Three years supervisory and sales management experience
• High School Diploma
• College Degree preferred
• Excellent Verbal and Written Communication Skills
• Strong Technical Knowledge (Word, Excel, Email)
• Proven Leadership Abilities
• Knowledge of branch operations a plus
• Prior lending experience a plus
• Ability to obtain NMLS Certification

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.