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Assist Event Manager/Planner with birthday party planning including making confirmation calls, offering party enhancements, scheduling Party Patrol team, mapping out party lanes.
• Plan and conduct training for new teammates and continued education for the veteran team.
• Provide supervision and support to the party staff to ensure efficient event execution.
• Meet with each party “parent” during the event so that you can proactively make changes as necessary to correct any potential issues.
• Aid in preparing party area & tables with required party supplies.
• Greet guests and escort them to the party area.
• Assist with the coordination of party activities times with guests and teammates within each department.
• Oversee the party patrol during the party bowling experience as they help to secure shoes, teach safety on the lanes, deliver instructions, manage the group, and collect shoes back.
• Oversee the party patrol during the party gaming experience in arcade, laser tag, and/or escape room (where applicable).
• Place food and beverage order into kitchen via paper order form or ringing through register.
• Ensure food and beverage orders are delivered in a timely manner. Aid in delivery to party area.
• Assist with dessert and encourage singing.
• Aid in event breakdown and clean-up to be able to turn the areas over faster for other guests.
• Assist the front desk team with managing the birthday tab on the register.
• Collect birthday payments through the register and confirm any deposits have been applied to the bill.
• Gather all the required paperwork for the shifts.
•Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
•Other duties as assigned.