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722 Jobs in Woodbury, New Jersey

Prime Healthcare Services
Regional Director of Education

Location Dover, New Jersey

Full Time
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Canon Business Process Services, Inc.
Business Services Associate (Executive Assistant)

Location Princeton, New Jersey

Other
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Location Fair Lawn, New Jersey

Full Time
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Location Newark, New Jersey

Full Time
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Cloud Big Data Technologies
HOLD-NonIT-Program / Project Manager 1

Location Basking Ridge, New Jersey

 
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Location Englewood, New Jersey

 
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Uncommon Schools North Star Academy
High School Environmental Science Teacher

Location Newark, New Jersey

Full Time
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Location Newark, New Jersey

Full Time
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Elgen Manufacturing Company, INC
Senior Accountant – Tax Advisory

Location Lakewood, New Jersey

Full Time
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Location Newark, New Jersey

Full Time
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Location Cranbury, New Jersey

Full Time, Contractor
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Location Collingswood, New Jersey

Full Time, Contractor
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Uncommon Schools North Star Academy
Teacher Assistant

Location Newark, New Jersey

Full Time
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Location Millburn, New Jersey

Full Time, Contractor
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Elgen Manufacturing Company, INC
Maintenance Mechanic

Location Englewood, New Jersey

Full Time
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Uncommon Schools North Star Academy
Middle School ELA Teacher

Location Newark, New Jersey

Full Time
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Location Montvale, New Jersey

 
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Location Lebanon, New Jersey

Full Time, Contractor
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Location Plainsboro, New Jersey

Full Time
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Location Newark, New Jersey

Full Time
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Axis Capital Pvt Ltd
Senior Account Manager

Location Princeton, New Jersey

Full Time
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Quest Diagnostics
Phlebotomist II

Location Vineland, New Jersey

Full Time
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Description:


Responsibilities:  Develop Contact Center Solutions in BFSI vertical both on the IT and Ops side to drive exceptional customer experience, reduce costs and grow the business. Solve complex real world Business problems by understanding the Line of Business and aligning closely to Customers Strategy, coming up with creative solutions and using analytical tools. Work in a fast paced environment.

• Technically Very strong in Contact Center Technologies with Business Mindset.
• Conduct Discovery Workshops / Trainings to customers on various Contact Center Offerings from Our Client. (Internally & Customers)
• Conduct Demos and POC’s for Customers
• Understand and Articulate how the various systems in the eco-system will integrate and communicate with each other.
• Work with Partners and create a winning solution set for Customers. 
• Create winning strategies based on customer 
• Create, Capture & Replicate Best Practices across customers. 
• Be a Trusted Advisor for Customers

Qualifications:   Exposure to working with BFSI customers, Minimum 10+ years of experience in Technologies such as Omni-channel, Automation & Customer Journey Analytics, WFO, CRM. Having prior experience of working knowledge of any one or two of these technologies is a must  :  On-Prem Avaya, Cisco, Genesys, Cloud : AWS Connect, Twillio, RingCentral, Five9, 8x8, Serenova . Working knowledge of popular communications protocols and APIs.