SUMMARY: System Administrator (Microsoft 365) will be responsible for managing and maintaining the organization's Microsoft 365 environment ensuring users have access to resources needed and the organizations data is secured.
Essential duties and responsibilities include the following:
Manage and maintain the organization's Microsoft 365 environment, including SharePoint Online, OneDrive for Business, Microsoft Teams, Intune, Power Platform, and other Microsoft 365 services
Work with the IS team to ensure that all users have access to the resources they need, and that the organization's data is secure and protected
Configure and manage email security and anti-spam measures, including Exchange Online Protection (EOP) and Advanced Threat Protection (ATP)
Manage and troubleshoot Microsoft Teams, including creating and managing Teams, channels, and members
Manage and troubleshoot SharePoint Online, including creating and managing SharePoint sites, lists, libraries, and workflows
Manage and troubleshoot OneDrive for Business, including user access, synchronization, and versioning.
Manage and troubleshoot Microsoft Intune, including device enrollment, management, and apps management
Monitor and analyze system performance and implement improvements as necessary.
Stay up to date with new features and functionality in Microsoft 365 and recommend improvements and changes to the IS team
Oversee customer satisfaction by the systems team related to system access, permissions rights, security compliance related activities and responsibilities
Manage the ticketing system to ensure customers’ needs are resolved timely and processes improved.
Make it a priority to see that disaster recovery and emergency operating procedures are in place and tested on a regular basis and beyond
Thoroughly conduct and complete annual reviews and audits as required engaging both internal business partners across the organization and external resources
Act project manager of major issues and provide a summary of events to track root cause
Communicate professionally and effectively with a variety of people internally and externally to accomplish Company’s goals and objectives
Respond to Help Desk incidents/requests within IS SLA & perform onsite/remote desktop support
Perform other similar level duties as assigned
Qualifications:
Required Education and Experience:
Bachelor’s degree in the field of computer science and/or information technology or equivalent years related experience; and,
Three (3) years of experience with Microsoft 365 system administration
One (1) year of experience with email security and anti-spam measures, including Exchange Online Protection (EOP) and Advanced Threat Protection (ATP)
One (1) year experience with PowerShell scripting and automation
Knowledge of:
Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Intune and Microsoft Teams.
IT Service Management (ITIL V4)
Project Management (PMBOK)
Information technology and industry best practices
Skill in:
Microsoft Access, Word, Excel, Power Point and Outlook
Microsoft 365 services (Azure AD, Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Intune, and Power Platform.
Active Directory, Azure AD, Azure AD Connect, PowerShell, DNS, DHCP, HTTPS, SMTP
Windows 10, 11, iOS, Android
Using computer hardware, servers and related hardware
Ability to:
Apply analytical and problem-solving skills
Ability to work independently and as part of a team
Demonstrate excellent oral and written communication
Demonstrate problem solving and negotiation skills
Respond timely to requests for service from all stakeholders
Demonstrate flexibility and adaptability to changing priorities
Openly share your knowledge with the team
Mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and COMPANY policies and procedures.
Demonstrate problem solving skills
Give clear and precise directions
Exhibit strong interpersonal skills
Multi-task and support multiple priorities at one time
Exercise independent motivation
Prepare reports using a variety of methods from multiple sources of data
Review data and ensuring accuracy and timeliness and relevancy
Identify causation of variances
Multi-task under strict deadlines while having multiple priorities at one time
Exhibit positive attitude and openness to learning
Effectively communicate and work in a cross-cultural environment
Demonstrate high-level of organization and planning
Apply strategic planning foresight
Maintain a high level of commitment and personal responsibility to completing tasks
Additional Information
All your information will be kept confidential according to EEO guidelines.
Thank You Arnold Avila Xceed Search (480) 419-1311 http://www.xceedsearch.com
Windsor, Wisconsin
Full Time