Are you an experienced Service Technician? Love agriculture? Interested in building relationships and selling to hard working farmers? Ready to diversify your career path? Lockwood of Crary Industries has a unique and interesting job opportunity open at our West Fargo location!
Our newly added position is a “service to sales” position. Interested individuals will begin employment as a service technician, working both in-house and doing field service work for our customers in Minnesota/North Dakota, all while developing in-depth knowledge of our Lockwood product line. Once a solid foundational knowledge of Lockwood products is achieved, advancing to the role of Lockwood Sales Associate awaits! This is a great growth opportunity for service techs or mechanics who are interested in progressing their profession to the exciting career of sales!
WANT MORE INFORMATION?
You can find more information at www.lockwoodmfg.com or www.craryindustries.com . Questions? Text us at 701-499-5922! We’d love to hear from you!
Key Activities/Responsibilities:
Service Tech Role:
- Provide service and customer support during field visits or dispatches
- Inspect, diagnose, repair and service mechanical, electrical and electronic systems and components
- Manage all on site installation, repair, maintenance and test tasks
- Produce timely and detailed service reports for engineering review
- Operate vehicle(s), machinery and use field automation systems in a safe manner
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations
- Build positive relationships with customers
- Work within our research and development department to bring new ideas to life
- On call for service in MN/ND territory (100-200 hours annually)
- Develop in depth working knowledge of the Lockwood line of products
Qualifications:
- High School graduate or equivalent
- Welding experience
- Working knowledge of mechanical, hydraulic, and electrical systems
- Experience using large and small power tools
- Has knowledge to read and interpret technical engineering documents and drawings
- Excellent written and verbal communication skills required
- Enhanced attention to detail
- Able to organize and work independently
- Able to comply with all company rules and regulations
- Able to analyze, plan and make recommendations
- Able to lift 50+ pounds unassisted
- Able to stoop, bend and reach to full height
Job experience:
- Two years’ experience with equipment repair preferred
- Experience with the cutting and welding of metal, or willingness to learn
- Proven field service experience with agricultural equipment
Physical Demands:
- Ability to sit for long periods of time and to stand for various periods of time
- Ability to use tools or controls as required for job completion, as well as the ability to climb or balance
- Ability to work in various positions in varying limited spaces, including reaching with hands and arms, stooping, kneeling, crouching, crawling or walking
**This is a safety sensitive position**
Sales Associate Role:
- Identifies and calls on all customers and potential customers of Lockwood for new, used or traded equipment within the assigned territory.
- Maintains call quantity and quality to assure the development of a positive relationship with each customer.
- Develops and maintains the sales skills necessary to sell a premium priced product.
- Develops and maintains product knowledge of Lockwood products
- Embraces integrity, quality and responsiveness to customer needs.
- Ensures product knowledge of Lockwood products are up to date.
- Communicates the needs and concerns of the territory to management
- Works within and promotes corporate vision, mission, and values of the organization.
- Overnight travel is rare.
- Performs other duties as assigned.
Qualifications:
- Ability to develop and maintain product knowledge of Lockwood products
- Ability to assess customer needs and evaluate customer satisfaction.
- Ability to quickly identify problems, approach work from a solutions-based focus, and develop creative solutions to complex issues.
- Proficient in the use of Microsoft or other comparable systems required.
- Skilled in written and verbal communications, and interpersonal relationship building.
- Ability to set and manage priorities.
- Drive and maintain company vehicle.
- Must be a self-starter and able to work without supervision.
- Consistent attendance.
Crary Industries is a drug-free workplace.
Equal Employment Opportunity
We’re proud to be an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
West Fargo, North Dakota
Full Time