Manages staff, including prioritizing and assigning work, conducting performance evaluations, overseeing training and development, and making hiring, termination and disciplinary recommendations
Oversees all customer service activities and responds to/resolves customer inquiries regarding billing or water quality
Provides oversight for water quality and quantity water system operations, maintenance, and stand-by operator after-hour activities
Oversees operations related to distribution, quantity, and quality including maintenance and construction activities, all capital construction and activities, budget development, monitoring expenditures, and resolving complex customer service issues
Manages and oversees the District's Operating Budget; prepares the Annual Operating Budget for all field activities.
Schedules and modifies operations to meet corporate, Company, and local goals, initiatives, and projects
Performs Shift operator duties on a daily basis and acts as the Chief operator as needed
Ensures certified distribution operators and treatment operators are properly trained to make decisions that affect water quality and quantity using manual or supervisory control and data acquisition (SCADA)
Provides oversight to the operations and maintenance of well sites, system booster stations, reservoirs, treatment plant, compliance water sampling, and testing
Provides oversight to system main repairs, service repairs, meter repairs, and replacement program, flushing program, valve operation program, and fire flow availability tests
Develops, implements, interprets, and ensures compliance with complex rules and regulations, laws, codes, policies and procedures via interaction with government agencies and regulators
Establishes and maintains relationships with local government officials; acts as the Company representative in a public forum or before the media
Exercises technical expertise in preparing written and oral reports for management, boards, agencies, civic organizations, councils, and commissions
Responds to all water quality and environmental inquiries and issues; participates in inspections, adheres to Cal Water Statewide NPDES Permit and interacts with applicable local, state, federal agencies
Participates in the GRC process, including responding to requests for additional information from the Public Utilities Commission (PUC), departments, and interveners
Ensures that employees comply with all safety guidelines by providing required safety training in accordance with Company policy
Collaborates with District Manager to ensure districts meet its capital budget schedule and budget
Collaborates with Company's Customer Service, Engineering, Water Quality, Environmental and Safety, Rates, and other internal departments
Participates in a community service organization consistent with district public outreach plan
Participates in and supports the Company's Continuous Improvement program and projects
Available for on-call duty as required on a periodic basis
Performs other duties as assigned
Attends meetings and training as directed by California Water Service