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828 Jobs in Tennessee

Genesco
Journeys Call Center Representative - Onsite

Location Nashville, Tennessee

Full Time
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Mesa Associates, Inc.
Associate Design Engineer – Autodesk Inventor

Location Knoxville, Tennessee

Full Time, Contractor
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American Health Partners
RN Risk Manager

Location Waverly, Tennessee

Full Time
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Luxus
Architectural Project Manager - Hospitality - Nashville TN

Location Nashville, Tennessee

Full Time, Contractor
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Mesa Associates, Inc.
Electrical Engineering Co-op

Location Chattanooga, Tennessee

Contractor, Intern, Part Time
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American Health Partners
Physical Therapist Assistant

Location Paris, Tennessee

Full Time
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BrightSpring Health Services
LPN - Private Duty

Location Decherd, Tennessee

Full Time
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Broadmead Medical Services Inc
Healthcare Named Account Manager

Location Nashville, Tennessee

Full Time
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American Health Partners
Certified Nursing Assistant - CNA Nights

Location Paris, Tennessee

Full Time
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NHC Careers
Housekeeper - NHC Scott

Location Lawrenceburg, Tennessee

Part Time
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Sodexo
Senior Cook

Location Brentwood, Tennessee

Full Time
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Cloud Big Data Technologies
Lead Portal Developer

Location Brentwood, Tennessee

 
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NHC Careers
Registered Nurse, RN Week Night

Location Lenoir City, Tennessee

Full Time
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NHC Careers
CNA - Hospice Aide

Location Murfreesboro, Tennessee

Full Time
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BrightSpring Health Services
OUTPATIENT OFFICE COORDINATOR HEALTHCARE

Location Murfreesboro, Tennessee

Full Time
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NHC Careers
Laundry Assistant- Full Time- NHC Knoxville

Location Knoxville, Tennessee

Full Time
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NHC Careers
RN Registered Nurse

Location Murfreesboro, Tennessee

Part Time, Full Time
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BrightSpring Health Services
Clinical Manager - RN

Location Spring Hill, Tennessee

Full Time
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Drucker And Falk, LLC
Maintenance Superintendent

Location Nashville, Tennessee

Contractor, Full Time
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BrightSpring Health Services
Private Duty LPN

Location Munford, Tennessee

Full Time
Apply Now
Mesa Associates, Inc.
Design Engineer – Autodesk Inventor

Location Knoxville, Tennessee

Full Time, Contractor
Apply Now
NHC Careers
Licensed Practical Nurse

Location Hendersonville, Tennessee

Part Time, Full Time
Apply Now
Sodexo
Facilities Supervisor

Location Chattanooga, Tennessee

Other, Full Time
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NHC Careers
Housekeeper/Laundry Assistant

Location Knoxville, Tennessee

Full Time
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American Health Partners
Social Worker

Location Memphis, Tennessee

Full Time
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Genesco
Genesco

Journeys Call Center Representative - Onsite

location Nashville, Tennessee

Job Type Full Time

Apply Now

The Ideal Candidate

As a Customer Service Representative, you will be responsible for championing strong relationships with Journeys’ internal and external customers by providing prompt support and optimal solutions. This position frequently learns new software and applications to adequately handle inbound interactions based upon the assigned interaction channel to effectively multi-task and resolve customer inquiries. The ideal candidate is a master problem-solver who has a passion for serving others and a knack for staying calm under pressure, while being able to effectively communicate through both verbal and written means.

How You Will Make an Impact

  • Maintain effective communication with customers to provide accurate and ongoing information as it relates to orders, promotions, shipments, product details, website questions, and returns.
  • Build personal connections and relationships to promote customer retention and maintain customer loyalty.
  • Meet individual and team customer-focused goals while maintaining the standard of expectations with all Key Performance Indicators (KPIs).
  • Act as an ambassador for the brand and adhere to an appropriate and effective set of core values.
  • Quickly and effectively apply coaching, feedback, and training to improve individual performance and customer experience.
  • Ensure and maintain the safety, security, and privacy of customer information.
  • During periods of training or due to business needs, agents will be expected to take interaction types that may include phone calls, chats, SMS messaging, and emails.
  • Complete additional tasks as requested to support business needs.

Experience and Skill You'll Need to Have

  • Strong communication (verbal, listening, and written) and interpersonal skills.
  • Ability to successfully work in a fast-paced, ever-changing environment while meeting performance expectations and goals set by the business.
  • Strong ability to comprehend new information, diagnose problems, and provide appropriate resolutions.
  • Ability to sit for long periods of time.
  • Ability to learn new software and applications.
  • Ability to handle and resolve conflict positively and in a calm, professional manner.
  • Ability to work both independently and in a team environment.

Position Requirements

  • Ability to speak and type fluently in English.
  • Meet minimum requirement for words per minute on a typing evaluation.
  • Must be able to work various 8-hour shifts during within the following hours of operation: 10am-7pm Sunday, 7am-8pm Monday - Friday, and 9am-6pm Saturdays.
  • Willing to participate in recurring performance-based schedule bidding.
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