DANTE'S BAR BARTENDER JOB DUTIES
Your role as a VALUED BARTENDER AND CRYSTAL BEES TEAM MEMBER! To provide an EXCEPTIONAL EXPERIENCE to our Guests. Ensures that all guest have a memorable drinking, dining & entertainment experience, through knowledge, salesmanship and genuine hospitality.
THE RESPONSIBILITY AND EXPECTATIONS…
• Deliver an unparalleled guest experience through the best combination of food, drinkand games ian idealenvironment for celebrating all out fun
• HAVE FUN! Not accepting less than the best for our guests and fellow team members.
• Provide fast, unobtrusive,friendly and attentiveservice. Have a genuine hospitality demeanor, and the ability to smile!
• Follow the Crystal Bees service model, follow the 5 Ft. rule.
• romptly keeps service managers fully informed of all problems or unuual matters of significace. Takes prompt corrective action where neceary or uggestlternative courses of action.
• Creates a warm,funatmosphere for guests and team members
• Adheres to company's sanitation and safety policies and procedures.
• Dressed iproper dress code requirements, non-slip shoes, looking neat, clean and professional at all times. All uniforms should be pressed, all team members may have guest contact and need to put forth their best appearance.
• Follows all time clock standards. Punch in / punch out in full uniform.
• Maintainresponsibility for persol bank and ensures all financial trasactions are accurate y operating credit card machies correctly, calculating and returning approprite change, and maintaiing adequte cah and coin for makigchange.
• Follows alcohol awareness procedures for preventing intoxicatiod dealing with itoxicated guests, brings any issues to attention of Manager
• Assesses guest demeanor and identifiewhen behavior should be called to the attention of Manager.
• Serves guestprimarilyin Dante’s Bar, Crystal bowl areas, includiggame,billiard & VIP areas if asked or needed.
• Follows llbar recipeto deliverconsistent product, controlcosts, and maximize Guest satisfaction.
• Keeps station clean, stocked, bar is presentable at all time to the Crystal Bees’ standard, clean as you go
• Greetsnewly seatedguests'in friendly, genuine nd timely manner, and bids a genuine farewell to guests leaving, ask about the experience, if not so good, attempt to have guest to manager,
• Accurately takeguests' food and drink orders.
• Maintais a thorough undertandig of ll menu itemnd is able to answer questions regarding food and drinkitemnd their preparation.
• Enterorders intoPOS quicklyand in proper sequence,using appropriatemodificationand charges.
• Ensures food is properlygarnishednddelivered todesignatedtbles,servers own sectio, aswell as other sect ionsithe restaurt,as needed.
• Works quickly and efficiently adhering to "Full hands in, Full hands out" philosophy.
• Assistsiparty set up and breakdown when requested or assigned to party.
• Assistother team members as needed or as business dictates. Busses and reset bar & tables as needed in a very timely manner
• Responsible for all sales on personal POS keys and completing station side work at the beginning and end of theirshift.
• Stay up to date on all ongoing training, industry standards and best practices.
• Participatesillincentives and contests, driving sales and promoting the brand
• Follows portion guidelines to ensure cost control, while maximizing the guest experience.
• Ensures ongoing guest satisfaction by checking back after delivery of food, maintaiing drink levels, removingclutter, pre-bussing as necessary, and respondig to the guests’ needitimely manner.
• Keeps station clean, sets up and takes down station tables appropriately.
• Maintains a favorableworking reltionshipwith all outside vendors and Crystal Bees team members to foster andpromotecooperative, productive, effective andharmonious working climate.
• The physical demands described here are representative of those that must be met by team members to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the team member will regularly be required to:
• Work days, nights and/or weekends as required, including holidays
• Work in noisy, fast paced environment with plenty of distracting conditions
• Move about venue, standing / walking for 100% of shift. Repeated bending & stooping while serving guests
• Listen to guests orders and needs, communicate clearly with guests verbally, non-verbally and with team members verbally or by POS
• Ability to read & write English handwritten notes
• Lift and carry up to 30 pounds or/over 30 with assistance.
• Any reasonable requests by management team needs to be executed to individual’s best ability to Crystal Bees standards.
- TIPS Certification a plus!!!!
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in this position.
Southington, Connecticut