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Description

ESSENTIAL FUNCTIONS

• Operations Management: Proactively manages key operational systems including Quality, Service Design, Process Design, Location, Layout, People and Work Systems.  Establishes and monitors Continuous Quality Improvement performance standards.
• Rounding for Outcomes (MBWA – Manages by Walking Around): Personally influences the improvement of our collective results through a visible presence in assigned service areas, engaging with processes, monitoring performance and building relationships.  Commits to a safe environment for patients/customers/guests.  Responds to service concerns in person.
• Human Resource Management: Facilitates the individual development of staff through effective selection, orientation, performance evaluation, interpersonal communication, and coaching.  Maintains employee satisfaction rating above peer group norms or achieves consistent improvement for areas of responsibility.  Writes and reviews job descriptions on an ongoing basis for those in a reporting relationship.  Conducts meetings when appropriate.  Conducts rounds daily.
• Financial Stewardship: Manages direct expenses in assigned areas according to budgeted level and seeks new growth opportunities that maximize value for the organization.  Manages the revenue cycle within area of influence.  Updates Senior Management on variances containing qualitative and quantitative analysis with action plans for the next financial period.
• Resource Planning: Prepares budget for areas of responsibility to reflect an increase in value for the patient.  Evaluates tasks and processes to identify opportunities for improvement in efficiency.  Prioritized capital needs of the organization based upon goals, and technology required for patient care.
• Customer/Patient Loyalty: Improves satisfaction loyalty of customers provided by areas of responsibility.  Immediately investigates and resolves concerns or complaints with assigned services.  Personally manages the appropriate internal follow-up regarding the concern or complaint.  Acts as a change agent for patient focused care in assigned services.
• Compliance Management: Maintains ongoing compliance with licensure, regulatory, and accreditation standards applicable to assigned areas of responsibility. 
• Professional Practice: Maintains an acceptable level of professional knowledge and works toward continuously improving standards of care/service.
• Committee Support: Demonstrates personal leadership by working with Senior Management or appropriate co-workers to manage an improvement in the effectiveness of each assigned organizational committee or group meeting.
• Organizes and facilitates a board meeting(s) to ensure an appropriate financial and operational overview.
• Advises Executive Team on best practices in patient care and acts as a spokesperson for patient-related issues.
• Creates an environment that inspires collaboration and integration with all departments.
• Partners with surgeons and anesthesia providers to establish a safe environment for patients and smooth workflow.
• Ensures that quality and compliance standards are upheld.
• Other duties as assigned.

EDUCATION

• Bachelor’s of Science in Nursing (BSN) and Master’s of Science in Nursing (MSN) preferred.

EXPERIENCE

• 5 – 7 years of increasingly responsible administrative nursing leadership experience.
• Surgical services and quality management experience preferred.

REQUIREMENTS

• Current RN licensure in the state of Wisconsin is required.

KNOWLEDGE

• Knowledge of the principles and practices of surgery/peri-operative management and basic knowledge of surgery/peri-operative services and support departments.
• Comprehensive knowledge of the development, coordination and delivery of medical services.
• Comprehensive knowledge of government regulations and codes including but not limited to The Joint Commission, State of Wisconsin, WI DHS, Pharmacy Board, and Nursing Board.
• Knowledge of administrative reporting and control procedures.
• Knowledge of the principles and practices of administrative supervision and decision making.
• Knowledge of risk management issues in a hospital setting.
• Knowledge of hospital and healthcare policies to direct operations.
• Knowledge of employee development.
• Knowledge of the healthcare marketing to include all musculoskeletal specialties.
• Basic knowledge of perioperative and department efficiency, AORN, SPD and ASPAN standards.

SKILLS

• Skill in exercising a high degree of initiative, judgment and discretion and decision making to achieve organizational objectives.
• Skill in analyzing situations accurately and taking effective action.
• Skill in establishing and maintaining effective working relationships with employees, providers, management and the public.
• Skill in delegating assignments, achieving goals and objectives.
• Skill in exercising judgment and discretion on developing, applying, interpreting and coordinating departmental policies and procedures.

ABILITIES

• Ability to establish and maintain effective working relationships with a wide arrange of professional, administrative, technical, and clerical staff.
• Ability to delegate responsibly and effectively.
• Ability to communicate effectively both orally and in writing.
• Ability to effectively use computer applications such as spreadsheets, word processing, calendar, E-mail, and database software in performing work assignments.
• Ability to read, write, speak, understand, and communicate sufficiently to perform essential duties of the position, including providing comprehensive reports and plans.
• Ability to organize and integrate organizational priorities and deadlines.
• Ability to establish and maintain quality control standards.
• Ability to assume responsibility and exercise authority over assigned work functions.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.
• Some travel within community.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission, Vision and Values must be read and signed.
• OSHA Requirements and training to include:
• Annual Safety Training

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

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