The Medical Assistant provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced doctor’s office. This person will be involved in a wide spectrum of tasks focused around assisting the Physician in all minor in office procedures.
Required Skills and Experience:
High School Diploma/ GED equivalent
6+ months of customer service experience required
Previous healthcare experience preferred
Ability to establish and maintain effective working relationships with patients, other employees, and the public
Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes preferred
Must have excellent customer service skills
Able to work in a fast-paced and demanding work environment
Must demonstrate a strong work ethic and maintain professionalism at all times
Must have a team mentality, flexibility and willingness to learn
The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
The ability to uphold HIPAA compliance is mandatory.
Must exercise good judgment and discretion
Technologically savvy and familiar with Microsoft Office products including:
Google Workspace
Word
Excel
Essential Functions/Responsibilities (other duties may be assigned):
Greet patients and escort them to the treatment room, making sure patients are comfortable and preparing the feet for an exam by the physician.
Open and prep exam rooms each morning/ Close and clean exam rooms at end of day
Count instruments in treatment rooms at the end of each session (AM & PM)
Flexibility to work with multiple doctors and their varying practice styles
Dispense all DME
Apply pads and/or adhesive strappings as needed
Perform X-rays and digital radiography
Complete pre-authorizations
Complete the rapid health indicator
Obtain or review a patient's medical history, current medications and allergies. Record any changes in their medical condition. For follow-up patients, record comments made re: their current status and outcome of previous treatment. Enter this information into EMR
Set-up for injections, P&A procedures, wart procedures, in-office surgical procedures, etc.
Prep nail care patients, smooth/debride nails and/or calluses with electric grinder. Vacuum all clippings from the floor
Measure and fit patients for Diabetic shoes, heat mold inserts
Prepare lab specimens (including paperwork) and call the appropriate lab for pick up
Clean, wrap and autoclave instruments and packs as needed, change cold sterile solutions monthly
Replenish inventory of back office supplies and DME items, restocking drawers and rooms daily
Assist in surgeries and minor procedures
Clean-up after surgery – dirty drapes, wrappings, dispose of sharp, red bag items, wipe down counters, mop floor – scrub, clean, autoclave instruments
Change post-op dressings, remove sutures
Call post-op patients the day following surgery, complete Follow-up sheet
Review information sheets with patients as needed
Writes and faxes prescriptions
Cross Train Front Desk
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. This position performs tasks that involve exposure to blood, fluids, or tissues as well as cleaning solvents and other chemicals. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.
Longview, Washington
Full Time