Job Description: Operations Manager
Reports to: Regional Director of Operations
Pay Range: $65,000-$75.000
Status: Exempt
Company Overview
Hero Dental, Vision, and Orthodontics (DVO), LLC, is part of the Hero Practice Services group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!
Company Mission
To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.
Outcome of the Role
The Operations Manager role is to consistently achieve financial, patient, and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental ,vision, and orthodontic practice.
- Support and carry out the organization’s goals and values that align with the company mission, clinical compliance, and teammate development
- Work independently to achieve the goals of the assigned practice/area practices while adhering to company policies
- Demonstrate high integrity in all activities, do not cut corners to achieve goals, and ensure others are acting in the best interest of the patient
- Support the organization’s goals and values, support affirmative action, and respect diversity
Minimum Qualifications
·Minimum of 3+ years’ experience required in management (healthcare, business, retail or
military) or equivalent
·Dental, Vision, and/or Orthodontic experience desired, but not required
·Minimum of 3+ years of solid people management including but not limited to
teammate relations, hiring, termination, performance and professional development,
and annual reviews
·Minimum of 2-3 years’ experience in providing outstanding customer service and
project management
·Availability to work after hours and on weekends when needed.
Desired Skills
·Bachelors’ Degree preferred
·Engage and inspire a diverse team of 20+ to meet the company’s mission
·Identify issues and resolve problems promptly; use reason even when dealing with emotional topics
·Experience leading multi-dimensional, cross-functional teams by attracting, training, and developing “A players”
·Understand business implications of decisions; display orientation to profitability
·Ability to handle a diverse workload with a tight time frame
·Ability to summarize information and succinctly communicate analyses verbally and in writing. Must be able to present information effectively and to interact with all employees
·Highly proficient at Microsoft Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project
Physical Requirements
This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
Work Environment
Work is performed in a typical medical clinic and/or business office environment. Work in a clinical setting has the potential for exposure to blood and bodily fluids, and infectious pathogens. Must be able to use protective equipment as required.
Salary and Benefits
Full time, exempt position. Competitive compensation and benefitspackage.
Landover, Maryland
Full Time