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The Applicant Manager
Sr. Technical Writer - Hybrid

Location New York, New York

 
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The Applicant Manager
The Applicant Manager

Sr. Technical Writer - Hybrid

location New York, New York

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We request candidates to provide writing samples with their application

We are seeking a skilled Technical Writer to join our IT department. The ideal candidate will be responsible for creating clear, concise, and user-friendly documentation to improve our communications with non-technical employees. This role involves writing how-to guides, instructional documents, announcements, email communications, and other types of content to ensure that employees have access to high-quality information about IT topics, enabling them to work more efficiently and effectively. 


Responsibilities 

  • Write and maintain how-to guides, FAQs, instructional documents, and email announcements. 
  • Create and manage internal knowledge base articles and documentation. 
  • Collaborate with IT and other departments to gather information and ensure accuracy of content. 
  • Translate complex technical concepts into easy-to-understand language for non-technical audiences. 
  • Ensure all documentation is clear, concise, and user-friendly. 
  • Conduct reviews and updates of existing documentation to ensure it remains current and relevant. 
  • Identify new opportunities to use documentation and communication to improve employee experiences. 
  • Work with subject matter experts to ensure specialized topics are appropriately addressed. 
  • Review and edit content developed by other team members to ensure consistency and quality. 
  • Create and implement frameworks for how to approach organizational knowledge management and content creation. 
  • Utilize content management systems to organize and publish documentation. 


Qualifications 

  • 5-15 years of proven experience as a Technical Writer, preferably within an IT department or creating content for internal audiences. 
  • Excellent writing, editing, and proofreading skills. 
  • Ability to distill complex technical information into accessible language and communicate technical concepts to a non-technical audience. 
  • Experience working on instructional or educational content. 
  • Strong attention to detail and organizational skills. 
  • Process-oriented, with experience creating or contributing to documentation and content processes. 
  • Proficiency in using documentation tools and content management systems. 
  • Strong understanding of technology and ability to learn technical concepts quickly. 
  • Ability to work independently and collaboratively as part of a team. 
  • Strong interpersonal and communication skills.

Department: Preferred Vendors
This is a contract position