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Collections Administrator

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EMCOR
EMCOR

Collections Administrator

location Raleigh, North Carolina

Job Type Full Time

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Job Title: Collections Administrator

Department: Service Division

Reports to: Commercial Service General Manager

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Maintain a 60% reduction in beginning-of-month to end-of-month carryover balance
  • Generate and mail/email copies of all past due invoices to all customers with a balance over 30-days
  • Place daily phone calls/emails to customers with AR balances to maintain weekly contact updates on every open invoice
  • Obtain payment via credit card over-the-phone to resolve AR balances
  • Negotiate payment on overdue accounts, when needed
  • Address ongoing customer complaints concerning billing or services rendered with designated departments
  • Research and resolve invoicing issues preventing payment
  • Meet with billing team to review and resolve remaining invoicing issues preventing payment when preliminary investigation does not resolve issues
  • Research and resolve unapplied/unallocated payments that will resolve AR balances
  • Create and maintain monthly AR worksheet
  • Create and distribute bi-monthly AR Overview report
  • Create and distribute monthly Transworld bad debt report
  • Create and distribute monthly statements to all customers who have requested this option
  • Create and distribute targeted AR reports to Commercial Service General Manager
  • Communicate monthly list of Bad Debt accounts to AP representative and Commercial Service General Manager
  • Submit weekly updated sheet to the Commercial Service General Manager
  • Add, manage, and maintain accounts in Transworld collections system to include Phase I and Phase II escalation
  • Manage COINS “account holds” to preventing customers from obtaining services with unpaid AR balances
  • Manage and maintain COINS “ongoing collections” notes to communicate Bad Debt status to office personnel

Answering phone calls for service

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. 

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal opportunity Employer/Veterans/Disabled.

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