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Job Duties:
● Supervise all hourly employees within your department
● Assign duties to employees, checking their activities at regular intervals to ensure quality work
is being performed in a safe and efficient fashion
● Perform the common administrative functions required of personnel in a supervisory capacity.
Endeavors to maintain good employee morale, enthusiasm, and cooperation
● Administer discipline in accordance with company work rules
● Oversees the RMA returns inventory area and partners with Purchasing, Quality, and the RMA team
to ensure timely disposition and effective supplier resolution
● Receive information through the Request for Information (RFI) process regarding customer
complaints, investigates, and complete a report on the cause/solution to the reported problem
● Investigate and resolve all quality issues using root cause analysis and apply corrective action
● Assist manufacturing personnel regarding quality problems. This may include working with
Engineering, Purchasing, Customer Service, or other involved departments
● Maintain records related to all aspects of quality operations
● Comply with all applicable OHSA, ESA and other provincial regulatory laws, as well as company
safety policies
● Act as a representative on the Corporate Quality Council
● Maintain and assist in the implementation of an effective Quality Management System via
quality assurance procedures and protocols to ensure product consistency and adherence to
NCS standards
● Any other duties as assigned by the Operations Manager or Senior Leadership team

Qualifications:
● BA in Industrial Technology, Management or another relevant field
● Minimum of 5 years’ experience in a manufacturing industry
● Prior leadership or supervisory experience preferred
● Experience in Quality Management preferred
● This is a day shift position but may be expected to work extended hours or overtime as needed