ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
Job Description
We are seeking a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software in a network operations environment.
This 12-month contract role (with option to extend) is located onsite/in the office in Golden, CO, and will require flexibility to work a variety of shifts as needed. This role will pay between $22-$29 per hour (depending on experience). Some shifts can be 4 days per week working 10 hour shifts and some shifts can be 8 hours per day at 5 days per week. This is a great opportunity to dive further into networking or systems engineering in the future.
In this role, you will provide the first level response to internal teams for IT Technical Support requests and will be responsible for the following:
Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
Document customer interactions
Resolve customer reported issues
Escalate unresolved issues to the next Tier
Install, make changes and repair computer hardware and software
Monitor and respond quickly to incoming requests related to IT issues.
Maintain computer systems and act as support if any system goes down.
Assist with onboarding and offboarding of new or outgoing users.
Install, configure, maintain and upgrade PC software.
Qualifications
Experience working in a help desk environment
Proficiency with Windows, Linux, and IOS computers is nice to have
Excellent oral and written communication skills
Detail oriented and highly organized to keep tickets in order
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
Strong problem-solving skills
Motivated to learn and troubleshoot new devices and systems in a fast-moving IT environment
Understanding and appreciation for information security within systems and user devices.
Flexibility to work a variety of shifts with minimal notice
Must have reliable transportation
Mission essential
Additional Information
This 12-month contract role is located onsite/in the office in Golden, CO, and will require flexibility to work a variety of shifts as needed. This role will pay between $22-$29 per hour (depending on experience). Some shifts can be 4 days per week working 10 hour shifts and some shifts can be 8 hours per day at 5 days per week.
Golden, Colorado
Contractor