At Concord Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Job Description
Summary:
The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet.
Duties and Responsibilities:
Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate and schedule sales appointments.
Compile all necessary reports, forms and other documentation on a timely basis
Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Qualifications
Excellent verbal and written communication skills.
Basic computer skills.
Ability to work independently and as part of a team in a fast paced environment
Palo Alto, California
Full Time