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Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Job Description

Summary: Delivers workplace learning, performance improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure managers’ leadership skills are developed by means of their capabilities and employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

• Creates a compelling picture of how the learning function can improve the performance of the hotel and execute the strategy.
• Develops long-range learning, development, human performance strategies to implement the vision.
• Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period.  Trains managers to train their employees in the needed skills area.
• Is a champion for Fairmont Brand Standards achievement through training, testing, campaigns, and initiatives.
• Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis.
• Works with senior leadership team to identify performance gaps through the analysis of SCORE Reports, Trust You, Guest Comments, etc. 
• Is able to facilitate learning programs for managers and employees when required.
• Consults with managers to determine solutions to needs and implement change initiatives
• Active in identifying staff development needs at an individual & group level
• Builds and maintains confidence and credibility with all colleagues
• Acts as an objective third party in counseling, problem solving or conflict situations where learning issues are involved
• Provides senior management with accurate and objective feedback for solutions with respect to employee relations and learning needs
• Actively solicits feedback from management on which learning programs are needed and the optimal time to schedule such programs or initiatives
• Provides Train the Trainer tools to the Leadership team to assist in facilitating training programs for their direct reports
• Partners with Leaders to determine performance gaps and learning needs
• Develops solid relationships with all new hires to act as a supporting role during their onboarding period
• Coordinate New Hire Orientation (NHO)
• Rapidly create and develop blended learning programs that target leadership capabilities
• Prepare and Produce monthly and quarterly Training Calendars
• Ensure Standards Training Manuals are updated and formatted correctly in departments
• Drive and participate in LQA/Forbes achievement through testing, training, campaigns, and initiatives
• Evaluate the effect of training programs and initiatives through measuring results and monitoring behavioral change
• Analyze service gaps in SCORES, Trust You, Guest Comments, and Secret Shop Reports to improve service levels and close performance gaps
• Create and adhere to an annual budget for all training programs, initiatives, and learning resources
• Prepare and maintain training attendance records
• Assist in coordinating and participate in employee relations events
• Coordinate and organize programs facilitated by internal and external trainers
• Market the learning function’s programs and initiatives
• Comply with all company policies
• The ability to ensure department training goals are set and achieved
• The ability to track department training hours monthly and annual for compliance and statistics

Compensation: $95,000.00 - $110,000.00 - Annual Salary

Qualifications

• EDUCATION:   A university degree or equivalent experience required.
• EXPERIENCE:  Minimum of 3 years experience working in a managerial capacity;
• Experience in hotel operations, preferably a luxury service environment or;
• Experience in adult education or a similar environment;
• Experience managing in diverse cultures.
• Adult learning styles and principles
• Needs Assessment methodologies and learning needs identification
• Learning technologies, such as e-learning options and distance learning
• Project planning tools and processes
• Communication and influencing strategies
• Human Resources systems and how they integrate, such as recruitment, selection, compensation, performance management
• Current on industry trends affecting workplace learning

Additional Information

All your information will be kept confidential according to EEO guidelines.