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Who We Are:

St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.

Come Grow With Us!

Shift: Full-Time, Day

Hours: 9:00AM - 5:30PM

Pay: $80,000 - $95,000

Job Summary:

The incumbent will out various duties in support of Administrative/Clinical systems and end-users, including perform analysis of workflow, assess system needs and requirements, plan, design, and test systems and interfaces, manage software implementation and upgrades, and optimization projects. Coordinate work efforts with applicable I.S. and end-user department personnel and coordinate/provide implementation end-user training. Document and troubleshoot work involved with systems implementation and maintenance. Act as liaison between end-users, I.S., and software vendors.

Responsibilities:

• Provide Analyst support for AthenaOne AthenaHealth software, includes updating templates, order set, creating profiles, access, integrations and interfaces requirements.
• Provider Athena training; train all physicians, residents, clinical and non-clinical.
• Coordinates testing, implementation, optimization, upgrades, support, and maintenance of clinical systems.
• Perform function and system testing and assist in parallel, integrated, and usability system testing. Carry out methodical execution of test plans.
• Develop thorough test data and scenarios, coordinate efforts with others as needed and review test results with department leadership.
• Perform analysis related to understanding, reviewing, interpreting, and documenting current workflow in clinical settings as well as understanding the impact on electronic systems.
• Based on analysis, plan for and accommodate the impact of system changes and enhancements. Educate staff on new release changes.
• Provide recommendations and guidance with regard to streamlining efforts and best practices within limitations of information technology capabilities and EHS standards.
• Collaborates on implementation of new software installations, upgrades, and integration. Participate in the evaluation and selection of proposed new technology, products, and system changes.
• Identify and define required system modifications and/or enhancements to improve existing systems.
• Provide implementation, and post implementation support; interact with clinical staff and vendors.
• Provide help desk support; providing daily assistance with application issues and software troubleshooting. Participates in I.S. on call rotation.
• Collaborates with Nurse Informaticists to optimize clinical system processes by creating workflow analysis and redesign.
• Collaborates with Report Writers to assist in the design of reports and data files.
• Act as a liaison between I.S., Software vendors, clinical departments, and end-users maintaining a current knowledge of customer ongoing needs and issues, current procedures, and use of information systems.
• Work independently and in a group as an IT Lead, prioritize tasks and respond appropriately to urgent needs or requests while meeting deadlines in a largely project-oriented work environment.
• Demonstrate ability to exercise good judgment and problem solve independently.
• Demonstrate the ability to handle multiple projects simultaneously, demonstrating initiative, creativity, resourcefulness and flexibility, including team leading and project management duties.
• Demonstrate knowledge of Clinical Operations.
• Travel to multiple sites to address any workflow issues or changes with staff.
• Ability to analyze information to form logical and consistent conclusions, and to communicate the logical process to end-users and co-workers.
• Utilize good written and oral communication skills in carrying out own position responsibilities, tasks and activities, including all phases of documentation, interactions with vendors, users, co-workers, and management staff. Provide an appropriate and timely level of information to each as required.
• Demonstrable experience with software modules such as MS Office Suite, Windows Current Version, and general knowledge of report writing.
• Perform other tasks as requested and other duties as required by the position.

Requirements:

• Bachelor's Degree required, Master's Degree preferred
• Minimum 2 years' experience supporting AthenaOne AthenaHealth software required
• Prior experience managing AthenaOne AthenaHealth software implementations and upgrades required.
• Must have the ability to manage multiple projects and tasks at various stages of development
• Project Management and Presentation software experience preferred
• Use of standard Office applications are required for this position
• Experience working in inpatient healthcare facilities preferred