Overview
Element has an opportunity for a Customer Service Representative (CSR), primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.
This is a Front Desk position, and Element requires a friendly, energetic person with a positive attitude
Responsibilities
- Greet customers and service professionals as they enter the building
- Order and retrieve materials, including food for guests
- Proactively engage with customers using phone, email, and web conferencing
- Fast-paced data entry required, including Order Entry and Test Certification submittals
- Generate Work Orders and match paperwork to customer test specimens
Skills / Qualifications
- Associate's Degree preferred
- Minimum 2 years experience in customer service or front desk type role
- Ability to read and interpret documents such as customer quotes, contracts, marketing materials, drawings, and customer testing specifications
- Well-developed oral and written communication skills
- A valid driver’s license, with an acceptable driving record under Element’s policy
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Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
Charlotte, North Carolina
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