Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.
Greet and check-in guest
Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
Resolve customer complaints
Run and prepare reports – opening and closing
Answer phones
Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
Provide information to guests about the area, including directions and show information
Work with theater staff, and other vendors to reserve entertainment, food, and lodging
Prepare and distribute vouchers for shows, restaurants, and lodging, including collecting payment for those vendors
Coordinate with Sales Manager on any additional gifts to be issued for New Owners
Prepares count and profiles of tours for the entire day
Updates numbers to Sales Managers as more tours are added
Communicates with Admin Manager or Leads with unusual tours/gifts
Maintains clean lobby, stocks magazines or literature
Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day
Branson, Missouri