New Hope Veterinary Hospital is hiring a full-time Veterinary Receptionist to be our veterinary clients' first point of contact, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
- All the benefits you deserve—medical, dental, vision, retirement.
- Paid time off. Take the time you need to recharge.
- Employee pet discount because we know your pets are family, too.
- 401(k) with a generous company match to help you invest in your future while you care for pets today.
- $125 scrub allowance, distributed twice a year, ensures you have the gear you need to work comfortably!
Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: Enjoy a 4-day work week with a balanced schedule! Shifts are typically:
- Monday: 7:30 AM - 7:00 PM
- Tuesday - Friday: 7:30 AM - 5:30 PM
- Saturday: 7:30 AM - 12:00 PM (on a rotating basis)
Team members receive one full day off during the week and an additional half day off if scheduled for work on Saturday. This structure allows for a great work-life balance while still providing excellent patient care!
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience as a veterinary receptionist is required.
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
About New Hope Veterinary Hospital
Opened in 2023, New Hope Veterinary Hospital is a brand-new, gorgeous facility designed to provide top-tier veterinary care in a warm and welcoming environment. As part of the TotalBond family, we combine modern medicine with a personal touch—understanding and anticipating the needs of our patients while making our clients feel like family.
Our state-of-the-art facility offers advanced services, including laparoscopy and ultrasound, and we are committed to clear communication and transparency when it comes to pet care. We prioritize low-stress handling techniques to ensure every pet has a comfortable visit and are proud to be a Feline-Friendly practice.
Belmont, North Carolina
Full Time