Service Manager- Butler Ridge & Westview Commons

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Service Manager- Butler Ridge & Westview Commons

WPM Real Estate Management

icon Reisterstown, MD, US, 21136

iconFull Time

icon7 November 2024

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Job details

Description

Your job as one of our Service Managers is to lead the daily maintenance operations for one property or a portfolio of properties.

As a Service Manager, some of your responsibilities will include:

  • Leading the maintenance team in diagnosis and repair in areas such as: HVAC, Electrical, Plumbing, Carpentry, Drywall, Flooring, General Maintenance, and unit turnover
  • Working to achieve the operational goals of the property within Company policies/guidelines
  • Conducting property inspections regularly, identifying interior and exterior work that needs to be completed
  • Managing move-in and move-out processes
  • Scheduling and executing routine preventative maintenance
  • Updating work order systems, generating work orders, and directing service team

This position is ideal for those that enjoy and have experience in maintenance and supervisory roles, and for those with experience in managing a system to fulfill service requests in a timely manner.

Required Knowledge, Skills, and Abilities

  • HVAC certification
  • CAM-T preferred
  • Demonstrated plumbing, electrical, and carpentry skills required.
  • Knowledge of OSHA safety rules and regulation.
  • Excellent time management and prioritization skills.
  • Ability to communicate in writing, drafting performance reviews and responding to emails.
  • Excellent verbal communication skills with residents and staff.
  • Superior customer service skills with ability to respond to clients with diplomacy, tact and patience.
  • Ability to quickly learn new technology and computer applications.
  • Demonstrated sensitivity to different cultures.
  • Valid driver’s license and reliable transportation required.

Education and Experience

    • High School Diploma or Equivalent
    • Five years’ experience in commercial or industrial setting
    • Experience supervising a team, including acting as a role model for others, selecting and training new staff, providing mentoring and coaching to junior staff to develop professionally.

E-VERIFY NOTICES:

 E-Verify Participation (English): https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf

E-Verify Participation (Spanish): https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf 

Right to Work (English): https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/OSC_Right_to_Work_Poster.pdf

Right to Work (Spanish): https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/OSC_Right_to_Work_Poster_ES.pdf

Qualifications

Skills

Required

Advanced Plumbing
Intermediate
Snow removal
Intermediate
Attention to detail
Intermediate
Meeting deadlines
Intermediate
Heating, ventilation and air conditioning
Advanced
Prioritizing tasks
Advanced
Microsoft Word
Intermediate
Painting
Advanced
electrical
Intermediate

Preferred

Dealing with complaints
Novice
Customer service
Intermediate
Coaching individuals
Intermediate
Effective listening skills
Intermediate
Dry wall installation
Intermediate
Hydronic/Steam boiler
Intermediate

Behaviours

Required

Leader
: Inspires team mates to follow them
Team player
: Works well as a member of a group

Preferred

Detail-oriented
: Capable of carrying out a given task with all the details needed to get the task done well
:

Motivation

Preferred

Self-starter
: Inspired to perform without outside help
Goal completion
: Inspired to perform well by the completion of tasks
:

Education

Required

High School or better.

Experience

Licences & certifications