Job details

Description

WPM is in search of a qualified candidate to fill the role of our Director of Operations for our Multifamily division. In this role, you will also serve as a Regional Property Manager for a small portfolio. As the Director of Operations, you will be responsible for supporting the President of MRE in oversight, management and growth of the division. You will need to be a change agent, energized by the daily challenges that could be presented as a critical part of a growing firm. In your role as a Regional Property Manager, you will have a unique opportunity to be on the front lines and behind the scenes in the multifamily real estate industry.

Essential Functions:

Director of Operations

• Serves as a positive advocate of change and growth and effectively communicates initiatives deemed as important to the organization to gain buy-in of the Associates
• Supports successful, lasting client relationships
• Assists in creating an annual divisional plan with high level divisional business objectives and cascading objectives for each team member
• Assists in the oversight of MRE management operations, ensuring profitability, superior customer service and workforce engagement and retention
• Ensures annual budgeting process for all properties is completed timely and accurately
• Participates in the training and development of Managers to raise the standards particularly relating to financial acumen and budgeting skills
• Coordinates actively with Accounting, IT, Marketing and Human Resources responsible for MRE
• Collaborates with President and Business Development Team to leverage professional contacts to identify new business opportunities
• Participates in Community relationship activities to drive new business opportunities
• Identifies areas of efficiency, while ensuring that the division is up to date on federal, state and local regulations
• Audits policies and procedures on an ongoing basis and collaborates with various departments along with the RPM Team to implement new policies and refresh current policies as the need arises
• Collaborates with Training and HR to maintain a centralized location for policies and procedures that is easily accessible for Associates
• Oversees compliance with policies and procedures in collaboration with the various departments within MRE
• Assists in supervisory duties for RPMs to include teaching, coaching, and providing performance feedback (specific, positive/constructive)
• Provides an example for Regional Property Managers of optimum ways to manage positive and effective investor relationships
• Collaborates with VP of Marketing and the Marketing Team to promote and drive rental activity at the MRE property level
• Advises Human Resources regularly of human capital needs
• Works closely with vendors in ensuring that Multifamily managed properties receive value and service for contracted work
• Maintains an emerging leadership presence within industry groups (MMHA, IREM, etc.) that support the Company’s professional standing
• Evaluates investment opportunities for viability and participates in business development activities to include proforma budgeting and pre-development consulting
• Performs other duties as assigned

Regional Property Manager

• Directs and coordinates all activities of the properties in his/her portfolio to ensure client’s financial and business objectives are achieved
• Oversees implementation of comprehensive programs, initiatives and strategies that promote the achievement of optimum performance by the properties within his/her portfolio
• Oversees the work of Senior Property Managers and/or Property Managers who supervise on-site personnel for the properties within his/her portfolio
• Responsible for developing budgets, monitoring actual performance against budget, and providing information to clients regarding the performance of the properties within his/her portfolio
• Maintains excellent relationships through responsive communication with residents to optimize their confidence in the community as a clean, safe and well-maintained community
• Maintains professional relationships with clients, associates, applicants, visitors and representatives of other companies
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Strong knowledge of systems, materials, and components of multifamily buildings
• Strong sales orientation and vision for accomplishing growth
• Ability to inspire, lead and mentor a large team of professionals
• Ability to instill confidence and trust with real estate owners
• Ability to manage complex relationships with clients and employees in constructive ways
• Ability to effectively present and speak to audiences
• Strong orientation to using technology to gain efficiencies, proficient with Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Ability to work effectively as a team member
• Ability to be calm under pressure
• Oriented to continuous learning
• Ability to teach and effectively coach team members
• Ability to manage multiple and competing priorities
• Excellent written and verbal skills
• High integrity and ethical behavior

Education and Experience:  

• Bachelor’s degree in business or related field preferred
• Five (5) years of experience in a management role with at least three (3) years in a senior management or leadership role demonstrating sound management judgment and discretion in professional real estate settings
• Certified Property Manager (CPM) or CPM Candidate designation by Institute of Real Estate Management, or Certified Commercial Investment Member (CCIM) designation by CCIM Institute preferred
• Familiarity with industry management accounting systems desired

Skills

Required

Preferred

Behaviours

Preferred

Motivation

Preferred

Education

Experience

Licences & certifications

Required