Scope of Work:

Manage the organization, productivity and assets of the Shop and Field Service Department to obtain maximum efficiency and profitability. Manage that a high quality natural gas engines, compressors and components are being built. May require managing both shop and field technicians. Supervise the Foreman, Leaderman, Technician and Administrative staff.

Primary Job Responsibilities:

• Adhere to and utilize the established Service Department management operating system for assigned work
• Measure productivity, and increase output of natural gas engines and components
• Develop and maintain a training program for all Service Department employees through Waukesha and WPI training programs
• Establish deadlines of jobs relevant to shop and field activity, and monitors performance on a monthly basis
• Meet with Regional Manager, Branch Manager and Parts Manager at least weekly for reviewing activities, financial reports, problems, progress and mutual needs
• Monitor customer needs and ensure requirements are met
• Ensure service requirements are satisfied for equipment that is utilized in the territory
• Develop and maintain close contact and good relations with customers, which may include onsite visits
• Conduct a monthly safety meeting and complete required reports
• Provide timely and effective Performance Reviews to staff, and plan equitable increases
• Performs other duties or functions as requested by Management
• Perform other duties as assigned
• Ensure all technicians are trained and up to date on Waukesha recertification's

Minimum Qualifications:

• Must have a minimum of 3 years previous supervisory experience of service personnel
• High School Diploma or equivalent
• Trade school and/or some college preferred

Requirements: Knowledge, Skills, and Abilities (KSA’s)

• Must have valid driver’s license and acceptable driving record per WPI insurance carrier standards
• Must be computer literate, and have ability to utilize a Windows based environment (MS Word, Excel, Outlook, etc.)
• Must be dependable and able to work independently
• Must have ability to maintain good client relations
• Must have the ability to supervise, lead and motivate others   
• Must have the ability to effectively evaluate others

Working Conditions:

• Typical hours of work Monday through Friday, 8 a.m. to 5 p.m.
• Weekend hours as necessary
• Indoor/Outside, offshore work as required