SERVICE DIRECTOR

The Service Director is responsible for ensuring the overall maintenance of the Property at all times by coordinating with vendors, supervising the maintenance team, and actively participating in the maintenance of the entire community while promoting resident satisfaction and retention.

Essential Duties and Responsibilities:

• Possess the necessary level of skills and knowledge as related to performing assigned Service Director functions
• Complete and/or assign projects/tasks in a thorough, accurate, and timely manner.
• Ability to make sound decisions and problem solve timely and effectively.
• Follow up on customer service issues in a timely manner to ensure resolution
• Demonstrate knowledge and adherence to all building, county, and state standards and regulations
• Walk units and create punch lists for issue resolution with staff, construction team and/or vendors
• Implement preventative maintenance schedules and procedures
• Assign tasks, supervise and evaluate staff and vendors
• Walk the property daily and conduct safety inspections
• Order, store, and maintain inventory of equipment, supplies, and materials
• Perform walk-through inspections of vacated units
• Review resident repair work orders
• Conduct and maintain after-hours emergency on-call coverage schedule
• Maintain time and production records
• Partner with Property Director to bid out contracted work with local vendors
• Review and code maintenance invoices
• Diagnose and/or perform maintenance/repair (as applicable to achieved certification level) to include A/C and heating, electrical and plumbing systems, stairs, gates, fences, patios, railings, tile, carpet, flooring, fireplaces/firepits, ceiling fans, appliances, shutters, doors, cabinets, windows, walls and ceilings, pool area and other equipment as required. (Outsourcing as required)
• Control operating costs by effectively utilizing employees, equipment, preventative training methods, and forecasting skills.
• Interview and recommend all maintenance personnel, as well as recommend staff for promotions.
• Follow company safety standards and procedures and report any problem or condition which could be a hazard or potentially dangerous
• Work in conjunction with Property Manager to administer and enforce company policies and procedures for maintenance and grounds personnel.
• Ensure regular and predictable attendance and punctuality
• Perform other tasks as assigned by Management

Supervisory Responsibilities:

• Directly supervises the Assistant Service Director, Service Technicians, Groundskeeper, and Porter. Performs supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising the performance of employees; addressing complaints and resolving problems
• Maintain courtesy and diplomacy with internal/external customers and colleagues, and enforce such behavior with staff
• Ensure staff follow policies and procedures at all times
• Ensure safety is a priority at all times

General:

• Display a service-oriented mindset at all times
• Maintain courtesy and diplomacy with residents, colleagues, management, vendors/sub-contractors, external customers
• Maintain resident and employee confidentiality at all times
• Follow all organization’s policies, practices, and procedures
• Participate in company training classes and meetings as required
• Participate in proactive team efforts to achieve departmental and company goals
• Maintain a professional appearance and demeanor

REQUIRED QUALIFICATIONS

Education/Training/Licenses:

• Five plus years of related property maintenance supervisory experience
• Type I, II, III EPA Certifications required
• Certified Pool Operator certification required or be willing to obtain within 30 days of employement
• Strong working knowledge of all aspects of building maintenance.
• Experience with mold/water remediation, plumbing, and appliance repairs
• Experience operating small hand tools, gas-powered tools
• Must be computer literate with MS Word, Excel and experienced with Property Management software
• High School or general equivalent degree (GED) required
• Able to provide own tools (hand tools and cordless drill) Is this required
• Must have reliable transportation to get to work as scheduled and for on-call emergence maintenance
• For safety purposes must be able to read, write and communicate effectively in English; bilingual Spanish skills to reading, writing, and communicate effectively are a plus

Experience:

• A minimum of 5 years of experience in a property maintenance management position Skills and Knowledge:
• Ability to prioritize and organize your daily work responsibilities
• Ensure excellent service standards to maintain a high level of resident satisfaction
• Professional appearance and demeanor
• Ability to make sound decisions and problem solve timely and effectively.
• Work cooperatively with others

Attendance:

• Maintain regular and punctual attendance
• Work overtime as assigned
• Position requires employee to be on call and to perform services as scheduled or as necessary including nights, weekends, and holidays

Accountability:

Employees supervised: Groundskeeper/Porter, Service Technician I, Service Technician II/Assistant Property Director

PHYSICAL, EQUIPMENT, AND WORK ENVIRONMENT

• Ability to lift/carry up to 50 lbs. Employs two-person lift when lifting/carrying objects that weigh more than 50 lbs
• Ability to carry, push and/or pull, stoop, kneel, crouch and/or crawl
• Significant amount of walking throughout the day
• Climbing up and down a ladder
• Ability to work in hot, cold and/or damp environments
• Use of general grounds keeping equipment including, but not limited to leaf blowers, snowblowers, brooms, ladders, scrub brushes and various types of rags, different types of cleaning solvents, and including use of required safety equipment.
• Manual dexterity is sufficient to reach/handle items, work with the fingers, and perceive attributes of objects and materials.
• Position requires employee to be on call to perform services as scheduled or as necessary including nights, weekends and holidays.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required of you. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. You must be able to perform the essential functions of the position satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, absent undue hardship.