Our Foam manufacturing facility located in Phoenix, AZ is currently hiring for a Customer Service Representative 

• ** Hours are Monday-Friday 5AM-3PM**
• **Hourly pay starting at $17.00/hr**

JOB SUMMARY

The Customer Service Representative is integral to maintaining Wm. T. Burnett’s reputation for exceptional service. This role involves managing customer interactions, processing orders, and resolving issues to ensure a positive and professional customer experience.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Answer calls on a multi-line system, check and respond to voicemails, and handle customer communications via phone, fax, email
• Enter and process customer orders and returns, ensuring accuracy and quality, and update customers on changes or delays
• Address and resolve customer issues promptly, using effective problem-solving skills.
• Assist with scheduling deliveries and completing the appropriate paperwork
• Receive/Process scrap purchases and ensure carriers submit appropriate weight tickets; work with plant to determine scrap viability; process necessary deductions
• Process credit card transactions for COD sales
• Work with Shipping Manager to direct drivers, work with customers, etc.
• Meet deadlines, make independent decisions, be very attentive to details and exercise effective judgement, sensitivity and creativity to changing needs and situations
• Work with Will Call when orders are ready for pick-up, etc.
• Other duties as assigned 

KEY PERFORMANCE INDICATORS

• Accuracy and efficiency in order processing
• Effectiveness in handling customer inquiries and resolving issues
• Customer satisfaction and retention rates
• Adherence to response times and customer service protocols
• Adherence to safety and environmental guidelines 

QUALIFICATIONS

• Proven Customer Service Experience
• High School Diploma or equivalent (preferred)
• Strong attention to detail and ability to work independently
• Strong organizational and multitasking skills
• Excellent communication and problem-solving skills
• Bilingual is preferred 

WORKING CONDITIONS

• Primarily office-based but may require interactions with other departments

BENEFITS

At Wm. T. Burnett & Co., we value our employees’ health and well-being, offering a comprehensive benefits package to support you and your family. Benefits include:

• Health Insurance: Medical, Dental, and Vision plans to meet diverse healthcare needs.
• 401(k)
• 11 Paid Holidays
• Paid Time Off & Sick Time
• Employee Appreciations and Incentives