Position Summary:

Performs a variety of tasks requiring prioritization and discretion. Greets patients, visitors and others and provides information to them. Participates in ensuring patient’s comfort and personal care activities. May performs variety of clinic activities such as scheduling, insurance verification, balancing of co-pay money and balancing of daily or weekly deposits. Interfaces with physicians and other staff on a regular basis. May do limited coding and/or charge entry. Performs various other administrative duties as needed.

Minimum Qualifications:

• Strong knowledge of medical terminology, medical office functions, Medicare, Medicaid and insurance guidelines.
• One year relevant experience in a clinic setting required.
• Excellent communication skills including ability to relate well with a variety of people and to sustain an attitude of respect for all individuals.
• Commitment to the team problem-solving approach using a patient-focused model.
• Bilingual (English/Spanish) preferred.

Essential Job Functions:

• Manage and maintain daily schedules; notify staff of changes.
• Process patient through Check-In and Out; Obtain and verify most current patient information
• Obtain and scan insurance/Rx cards into EMR system; Verify insurance eligibility prior to patient visit
• Collect co-pays and monies owed. Complete Payment Plans as necessary; Obtain referrals and prior authorizations before patient services are provided
• Reconcile payment batches and other end of day tasks as assigned
• Answer phone calls within 3 rings and route to the appropriate individuals.
• Manage daily the Workflow Dashboard, Hold, Missing Fee Ticket, Eligibility and Reschedule columns

Knowledge, Skills and Abilities:

• Demonstrate sound judgment, patience and maintain a professional demeanor at all times
• Ability to work in a busy and stressful environment
• Organizational skills and the ability to prioritize
• Strong computer skills
• Strong interpersonal, verbal and written communication skills
• Creativity, problem analysis and decision making
• Ability to work varied shifts

WVMC is an Affirmative Action, Equal Opportunity Employer. If you have special need or seek accommodation to aid your participation in our hiring process, please contact us at (503) 472-6131.