Company Description

                                                         VILLAGE GREEN

Founded in 1919, Village Green is a diverse, people-first organization that has contributed to its multi-year Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily designations, to name a few.   We believe the accomplishments of any company are those of its people.  As a result, all our associates receive the tools, training, resources, and opportunity to excel and become leaders in the industry.  A career with Village Green is a vital investment in your future.  

Village Green is seeking a dynamic and experienced Lease-Up Concierge / Ambassador to oversee our exclusive property in the esteemed West Loop area.  As a key team member, you will maintain the highest standards of service and excellence while providing unparalleled experience for our clientele. 

Our 100-year history makes us one of the oldest and most experienced management companies with room to grow within the rising apartment industry. 

Join our prestigious team at Village Green, a leading provider of luxury property management services in the vibrant West Loop neighborhood of Chicago.

Coppia (coppiachicago.com)

Pay: $18.00/hour with bonus

Schedule: morning/afternoon shift 

Job Description

The Coppia Concierge ​is committed to resident satisfaction in the apartment community. This position will assist in the daily workflow to ensure that all events, service requests ​are handled quickly and professionally. The position operates on a 24/7 basis in some locations, and specifically evening shifts in other locations.  (The shifts are customized as required by each site.)  Basic responsibilities will fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors.  ​The ideal candidate for the position will be enthusiastic, outgoing with an excellent customer service mindset.  This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate. 

Qualifications

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

•  Welcomes residents and guests in a courteous and friendly manner as they enter the building
• Communicates to the residents regularly via resident newsletters and social media
•  Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
• Participates in event marketing
• Provides brochures, floor plans and other collateral to clients
• Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours
• Retrieves packages for residents
• Provides refreshments to residents and guests
• Maintains Concierge Binder
•  Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layout
• Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
•  Prepares incident reports and correlating documentation
•  Adheres to established policies related to fair housing
• Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous  and professional manner
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

Additional Information

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests and physicals are required. Background checks are also required before employment begins.