The Medical Assistant 2 provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced doctor’s office. This person will be involved in a wide spectrum of tasks focused around assisting the Physician in all minor in office procedures, as well as being cross-trained in all aspects of the Front Desk Receptionist role to include scheduling, data entry, and maintaining patient records.

Required Skills and Experience:

• High School Diploma/ GED equivalent
• 6+ months of customer service experience required
• Previous healthcare experience required
• Ability to establish and maintain effective working relationships with patients, other employees, and the public
• Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes preferred
• Must have excellent customer service skills
• Able to work in a fast-paced and demanding work environment
• Must demonstrate a strong work ethic and maintain professionalism at all times
• Must have a team mentality, flexibility and willingness to learn
• The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
• The ability to uphold HIPAA compliance is mandatory.  
• Must exercise good judgment and discretion 
• Technologically savvy and familiar with Microsoft Office products including:
• Google  Workspace
• Word
• Excel

Essential Functions/Responsibilities (other duties may be assigned):

• Greet patients and escort them to the treatment room, making sure patients are comfortable and preparing the feet for an exam by the physician.
• Open and prep exam rooms each morning/ Close and clean exam rooms at end of day
• Count instruments in treatment rooms at the end of each session (AM & PM)
• Flexibility to work with multiple doctors and their varying practice styles 
• Dispense all DME
• Apply pads and/or adhesive strappings as needed
• Perform X-rays and digital radiography
• Complete pre-authorizations
• Complete the rapid health indicator
• Obtain or review a patient's medical history, current medications and allergies. Record any changes in their medical condition.  For follow-up patients, record comments made re: their current status and outcome of previous treatment.  Enter this information into EMR
• Set-up for injections, P&A procedures, wart procedures, in-office surgical procedures, etc.
• Prep nail care patients, smooth/debride nails and/or calluses with electric grinder.  Vacuum all clippings from the floor
• Measure and fit patients for Diabetic shoes, heat mold inserts
• Prepare lab specimens (including paperwork) and call the appropriate lab for pick up
• Clean, wrap and autoclave instruments and packs as needed, change cold sterile solutions monthly
• Replenish inventory of back office supplies and DME items, restocking drawers and rooms daily
• Assist in surgeries and minor procedures
• Clean-up after surgery – dirty drapes, wrappings, dispose of sharp, red bag items, wipe down counters, mop floor – scrub, clean, autoclave instruments
• Change post-op dressings, remove sutures
• Call post-op patients the day following surgery, complete Follow-up sheet
• Review information sheets with patients as needed
• Writes and faxes prescriptions
• Answer incoming calls, provide information, and transfer calls or take messages as necessary
• Schedules appointments
• Maintain and update patient records using data entry, faxing, and scanning. 
• Collect deductibles, coinsurance, balances, copays and sell OTC items
• Checks all required AR/AP changes since last visit and updates records accordingly
• Must be able to maintain multiple doctor’s schedules.
• Maintain list of orthotics received, contact patients and make follow up appointments
• Check next day charts for insurance eligibility and necessary referrals and prior authorizations
• Prepare end of day reports, deposit slips, and upload to shared files daily
• Review billing claims and denials and collect necessary information from the provider or patient

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. This position performs tasks that involve exposure to blood, fluids, or tissues as well as cleaning solvents and other chemicals. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.