The Medical Assistant 2 provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced doctor’s office. This person will be involved in a wide spectrum of tasks focused around assisting the Physician in all minor in office procedures, as well as being cross-trained in all aspects of the Front Desk Receptionist role to include scheduling, data entry, and maintaining patient records.

Required Skills and Experience:

High School Diploma/ GED equivalent

6+ months of customer service experience required

Previous healthcare experience required

Ability to establish and maintain effective working relationships with patients, other employees, and the public

Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes preferred

Must have excellent customer service skills

Able to work in a fast-paced and demanding work environment

Must demonstrate a strong work ethic and maintain professionalism at all times

Must have a team mentality, flexibility and willingness to learn

The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.

The ability to uphold HIPAA compliance is mandatory.  

Must exercise good judgment and discretion 

Technologically savvy and familiar with Microsoft Office products including:

Google  Workspace

Word

Excel

Essential Functions/Responsibilities (other duties may be assigned):

Greet patients and escort them to the treatment room, making sure patients are comfortable and preparing the feet for an exam by the physician.

Open and prep exam rooms each morning/ Close and clean exam rooms at end of day

Count instruments in treatment rooms at the end of each session (AM & PM)

Flexibility to work with multiple doctors and their varying practice styles 

Dispense all DME

Apply pads and/or adhesive strappings as needed

Perform X-rays and digital radiography

Complete pre-authorizations

Complete the rapid health indicator

Obtain or review a patient's medical history, current medications and allergies. Record any changes in their medical condition.  For follow-up patients, record comments made re: their current status and outcome of previous treatment.  Enter this information into EMR

Set-up for injections, P&A procedures, wart procedures, in-office surgical procedures, etc.

Prep nail care patients, smooth/debride nails and/or calluses with electric grinder.  Vacuum all clippings from the floor

Measure and fit patients for Diabetic shoes, heat mold inserts

Prepare lab specimens (including paperwork) and call the appropriate lab for pick up

Clean, wrap and autoclave instruments and packs as needed, change cold sterile solutions monthly

Replenish inventory of back office supplies and DME items, restocking drawers and rooms daily

Assist in surgeries and minor procedures

Clean-up after surgery – dirty drapes, wrappings, dispose of sharp, red bag items, wipe down counters, mop floor – scrub, clean, autoclave instruments

Change post-op dressings, remove sutures

Call post-op patients the day following surgery, complete Follow-up sheet

Review information sheets with patients as needed

Writes and faxes prescriptions

Answer incoming calls, provide information, and transfer calls or take messages as necessary

Schedules appointments

Maintain and update patient records using data entry, faxing, and scanning. 

Collect deductibles, coinsurance, balances, copays and sell OTC items

Checks all required AR/AP changes since last visit and updates records accordingly

Must be able to maintain multiple doctor’s schedules.

Maintain list of orthotics received, contact patients and make follow up appointments

Check next day charts for insurance eligibility and necessary referrals and prior authorizations

Prepare end of day reports, deposit slips, and upload to shared files daily

Review billing claims and denials and collect necessary information from the provider or patient

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. This position performs tasks that involve exposure to blood, fluids, or tissues as well as cleaning solvents and other chemicals. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.

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