Job details

Description

SUMMARY:

Responsible for overseeing and is fully accountable for all aspects of the day-to-day operation and business and financial planning within a designated region. The primary purpose is a relentless pursuit for achieving the highest level of performance, productivity, employee satisfaction, customer satisfaction and financial performance possible for the region.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Prepare and adhere to annual budgets.
• Monitor and control expenses within Region in an effort to operate as efficiently as possible.
• Monitor accuracy of weekly invoicing based on contractual guidelines.
• Monitor weekly time sheets prepared by site Managers.
• Ensure top-level Customer Service Support by acting as liaison with the Association and escalating higher-level problems/issues to appropriate personnel on an as needed basis.
• Market additional equipment and product upgrades to our customers by educating on-site employees as well as customers in order to enhance revenue from existing contracts.
• Be available as the first point of contact to provide support for problems at UT sites within Region.
• Monitor and oversee the day to day duties performed by UT personnel at all sites within Region, paying particular attention to the on-site Managers and ensure that they carry out all assigned duties.
• Work with site Managers to hire, train and promote on-site personnel as needed.
• Evaluate on-site Managers on an annual basis.
• Verify that all UT sites in Region have the proper functional equipment necessary to operate.
• Coordinate with UT personnel, as needed with all hardware and software upgrades.
• Miscellaneous duties as required by the company.

SKILLS/QUALIFICATIONS:

• Thorough understanding of pari-mutuel wagering and racing operations.
• Ability to lead, manage, develop and direct management staff and service employees.
• Ability to strategize and analyze market opportunities and prepare related business plans, proposals and recommendations.
• High level customer service skills in order to meet customer needs and implement customer service programs- preferably in the pari-mutuel and gaming industry.
• Working knowledge of computer hardware and software, network, point of sale terminal, tote board technology and functionality, data center and field service operations.
• In depth understanding of business accounting and financial practices.
• Ability to prepare project plans for implementation of products and services.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

SUPERVISORY RESPONSBILITIES

Site Manager(s)—All Types

At times, Operators, Terminal Technicians or combination of these hourly jobs if the region includes sites without managers

EDUCATION/CERTIFICATION/LICENSING:

• Bachelor’s degree in horseracing, sports management, business, computer science, finance,

marketing or Masters in Business Administration--(degree preferred); and

• 5+ years experience in directing and managing business operations and business resources- preferably in pari-mutuel wagering and racing operations; or equivalent combination of education and experience
• If required, incumbent must have or be able to obtain a current racing or gaming license

WORK ENVIRONMENT/PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is normally performed in a normal office environment, race track and/or Off Track Betting (OTB) locations. Duties require occasional to moderate frequency of travel within the business region, corporate meetings and industry events. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle, or feel; and talk or hear. The employee frequently is required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in this work environment typically ranges from low to moderately loud

Behaviours

Motivation

Education

Experience

Licences & certifications