Company Description

UFG, Inc.

Vice President of Operations - The Great Greek Mediterranean Grill

If you are looking for an opportunity to thrive and build a rewarding career with an industry-leading company - this is your chance to join us at United Franchise Group! With over 39 years in the franchising industry and more than 1600 franchisees throughout the world, United Franchise Group offers unprecedented leadership and solid business opportunities for entrepreneurs. With us, you'll enjoy an awesome work environment with a great team of smart, motivated, innovative and fun people. More than just another job, this is a fantastic opportunity to establish yourself and build a career in this globally expanding industry.

Top Five Reasons YOU Should Work at United Franchise Group

1. We encourage and help people become successful entrepreneurs to enhance their lives and the communities around them.
2. Our team consists of people who are about growing personally and professionally.
3. We are made up of positive, enthusiastic, and passionate people who work hard and play hard.
4. We are a family-owned company that functions like a family!
5. It's our mission to provide the best customer service to our franchisees across the globe. When they are successful, we are successful!

Job Description

The Vice President of Operations provides strategic direction and acts as the primary leader of support for all Franchise Restaurant Operators in the U.S. and International markets we serve. The position has accountability for leading a team to train, open and support restaurants, and ensuring that all restaurants operate efficiently within the UFG Big Flavor Food Brand’s (Graze Craze, The Great Greek, Cannoli Kitchen Pizza) operational standards and guidelines, while meeting/exceeding customer experience, unit sales growth and profitability objectives established.

In addition, the position is responsible for managing direct reports in restaurant operations, training, procurement, and supply chain programs. This team will provide new restaurant setup and ongoing training to franchise locations and covers all aspects of how to make our high-quality food, exemplary customer service (GEM), restaurant operations & cleanliness, develop relationships with franchisee’s, Area Representatives, Developers and their teams, and employ suppliers and vendors that share the UFG/Food Division values and culture to ensure company growth.

The Vice President of Operations will be expected to lead, manage, and hold the team accountable to establishing and meeting goals, developing tools, procedures and policies to improve restaurant performance.

• Drive operational excellence and make sure The Great Greek high standards are met by ensuring the restaurants are always clean, safe, and ready for business.
• Leads all functions related to franchisee store startup, including sales building, business management and team development, operational training and operations assessments.
• Leads all efforts franchise operators regarding pre-opening training & ongoing operations, effectively driving key performance metrics across the brand.
• Represents TGG Restaurants’ Vision, Mission, and Core Values.
• Oversees profit, sales, and guest count growth for the brand.
• Experienced in Growth & Development of Staff and Management.
• Strong knowledge of restaurant financials:  P&L, Balance sheet, & Budgeting.
• Have 5-7 years as a multi-unit manager, with an excellent track record.
• Have experience in restaurant openings and remodels.
• Managing procurement, supply chain, and cost controls, including food and paper, labor, and operating supplies.
• Maintains a high level of knowledge and skill in all areas of operations and training.
• Communicates with the development and shared services team, and other necessary personnel throughout the opening process sharing the status of opening related milestones, potential delays, or other opening related issues.
• Works closely with the construction and real estate team to ensure proper restaurant operating and design plans.
• Maintains regular follow-up to restaurants post open and restaurant visits.
• Works with franchisees, trainers, operations manager, and business advisors to develop plan of action to address deficiencies and ensure brand standards are met.
• Oversees a team of trainers and business advisors to ensure all stores are being seen two (2) times a year.
• Increases operational standards through guidance, training, and improving management skills.
• Trains and reinforces franchisees and store employees to comply with franchise model and system.
• Instructs franchisee and store employees on safe operation and handling of equipment and products.
• Examines P&L statements to advise franchisees on best practices. 
• Consults with franchisee to ascertain and define a need or area of opportunity and determine scope of investigation required to obtain solution.
• Advises Support Department on issues identified through communication with franchisees.
• Follows up with franchisee on behalf of Support Department.
• Assists Corporate with planning regional meetings.
• Completes, maintains, and processes required paperwork, records, and daily reports.
• Maintains daily and weekly schedule in Microsoft Outlook (minimum of two weeks in advance).
• Travels up to 70-80%.

Qualifications

To perform this job successfully, an individual must have strong industry knowledge and experience with quick service, multi-unit franchise operations, and/or hospitality. The individual must also have a restaurant operations background.

Associate degree (A. A.) or equivalent from two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to read, understand, and interpret a P&L statement, an individual should have strong working knowledge of Microsoft Office, point-of-sale (POS) software, and accounting software.

Strong background in related industry and specific production techniques. Some sales and business operations experience.

Additional Information

Once you become part of our amazing team of winners you’ll enjoy:

• Competitive compensation
• Comprehensive training to hone your skills
• Travel opportunities
• Medical, Dental, Vision, and Life insurance coverage
• Short- and Long-term disability insurance
• Generous time off and paid holidays
• 401(k) plan with company match
• Social gatherings and team building activities
• Leadership workshops for personal development
• Recognition for our top performers
• Philanthropy – a chance to give back to the community

Join us at United Franchise Group – a global leader for entrepreneurs!  

 Apply today!

All your information will be kept confidential according to EEO guidelines.