Job Description

• Demonstrates understanding of label constructions and attributes and uses and recommends solutions with the goal of exceeding customer expectations but keeping in mind internal capabilities
• Supports department efforts to identify and resolve issues and ensures optimal customer service
• Actively pursues and completes training to ensure jobs are completed to the highest standards
• Takes proactive approach to seek out additional knowledge, to learn new concepts and processes in clinical trials and Fisher Clinical Service product lines which impact labeling solutions and recommends process improvements
• Takes ownership of customer situation for all assigned studies and projects and proactively advocates on behalf of customer in developing solutions with Team Leader/Senior PM/PM
• Demonstrates solid understanding in evaluating and resolving study requirements of assigned clinical studies
• Leads full label timelines for assigned studies and job requirements
• Supports team and department efforts to identify, develop and implements process improvements to improve overall efficiency and productivity of the project management team
• Effectively handles majority of Standard labeling jobs concentrating, along with supporting PSA workload when needed
• Effectively handles ATLAS and TMS clients, including working knowledge of overall process and reviewing of all clients provided text for Translations services and/or client placed ATLAS orders
• Calls out the need for the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard
• Participates in customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates; Attends project meetings at the business or customer site if required
• Completes all activities per cGMP requirements and established Standard Operating Procedures required by company Quality standards
• Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure
• Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required
• Provides accurate and timely financial forecasting and reporting
• Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release
• Supports the account manager, if required, to gain overall customer satisfaction

Education

• Bachelor’s Degree preferred, preferably in a health-related field.
• Prefer advanced degree in a health-related field

Experience

• 2+ years of clinical trial project management experience as a Project Support Associate
• Expertise in personal computer applications (e.g., Microsoft Word, Excel, PowerPoint, Access, Outlook)
• Customer experience in a dynamic environment

• Requires knowledge of all internal systems associated with projects (i.e., DPS, Label Spec and Client Spec Applications, Randomization Parameters, Trackwise)

Knowledge, Skills, Abilities

• Demonstrates, advocates, and promotes the company vision
• Applies Good Manufacturing Principles in all areas of responsibility

• Excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and handle multiple tasks to meet strict timelines
• Positive Attitude!
• 5% Travel, as needed

• Experience using project planning tools e.g., Microsoft Project to communicate milestones and critical path activities and responsibilities
• Mastery of basic Project Management concepts as a recognized institution in project management

Compensation and Benefits

The salary range estimated for this position based in New York is –.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards