Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Job Description

Summary
The Assistant Front Desk Manager assists the Front Office Manager to direct the activities of the Front Desk staff, manages guest issues & resolution and acts as MOD, and assists in maximizing room revenues and room availability control.

The budgeted salary range for this position is $65,000-$72,500. Actual pay will be dependent on budget and experience, all of our salaried roles are eligible for bonus.

Job Posting Deadline 
Applications for this position will be accepted until April 30, 2024.

Essential Job Functions 
•    Report for work in a neatly groomed and acceptable manner
•    Manages a team of five Front Desk Agents and two Managers on Duty (supervisors)
•    Hires, onboards, trains, and coaches supervised team members to Forbes Five Star and AAA Five Diamond standards, ensuring the best guest experience for every guest, every time
•    Weekly scheduling of Front Desk staff according to hotel occupancy and needs, and accurate labor reporting
•    Evaluate staff per assigned time frames per Aspen Hospitality
•    Ensure payroll administration is accurate and timely
•    Assist with preparation of weekly & monthly reporting
•    Keep all personnel up to date on policies and procedures relative to their areas
•    Crosstrain staff between different departments and develop SOPs during slow season
•    Covers three to four shifts per work week as MOD 
•    Acts as MOD during guest and security situations, and handles and resolves guest issues and complaints in a timely manner
•    Ensure the smooth functioning of registrations, cashiering, and billing at the Front Desk
•    Work with overnight staff and Security to ensure follow-up on any problems, guest requests, etc.
•    Review every arriving guest reservation, compile VIP information, and share preferences across departments
•    Work with Reservations to block room availability, room types, etc. to maximize revenues and occupancy
•    Work with Group Coordinator and Events on room assignments, group arrivals, room blocks, departures and supervise group billing and execution within two days of checkout
•    Work with Guest Experience Managers to manage VIP & luxury suite guest experience, and assist in their absence
•    Assist Front Office Manager with certain responsibilities and projects as delegated

Qualifications

•    Excellent written and spoken English
•    Excellent computer literacy
•    College degree preferred
•    1-2 years of supervisory experience in hospitality required
•    Luxury hospitality and prior management experience preferred

Additional Information

Supervision Given and Received 
Given: Exercises general supervision over Front Desk Staff. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under supervision of the Front Office Manager. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategical methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments. 

Work Environment and Physical Demands
•    Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements 
•    No adverse or hazardous conditions
•    Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits: 
Enrollment dates differ across the various programs.   
• Health, Dental, and Vision Insurance Programs 
• Flexible Spending Account Programs 
• Life Insurance Programs 
• Paid Time Off Programs 
• Paid Leave Programs 
• 401(k) Savings Plan 
• Employee Ski Pass and Dependent Ski Passes  
• Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here