At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let’s Imagine a better way together.

Position Summary:

The Account Manager will deliver a best-in-class customer experience through strategic management of customer accounts. Reporting to the Director of Account Services, this high profile, high impact position will act as a liaison between our customers, production and sales departments regarding print projects.

Essential Functions and Responsibilities:

•  Securing maximum revenue potential by working the clients in developing creative solutions to their retail graphics needs.
•  Analyzing and understanding spreadsheet data and client specifications.
•  Working with the Estimating Department for all necessary projects to spec jobs including creative, production, kitting, and   fulfillment.
• Creating, managing, and executing distributions of all program assets using proprietary software
• Detailing all project-related requirements.
• Maintaining contact with your client (in person, via phone, and email) and ensuring timely project completion.
• May require you to work with the client on reading floorplans and designs to determine signage needs. 
• Working directly with various team members to communicate key job data and milestones, ensuring effective transition for   production. Communicating any updates throughout the life of the project, i.e., quantity changes, shipping and billing         adjustments.
• Managing inventory to avoid holding excess product while maintaining minimum quantities. Providing a client inventory stock status for review. 
• Managing active/inactive items, locations, and SHOP website to keep accurate and up to date.
• May require attending pack outs and ensuring quality reviews before elements are shipped.
• May require traveling for client conventions and business meetings.
• May require you to create and maintain store surveys and layout confirmation for rollouts. 
• Sending proofs to client for approval. May require working with the client on press checks.
• Working with the internal teams to address and resolve any and all quality control issues that may arise and working towards continuous process improvements.
• Working with accounting on invoicing and billing questions or issues. 
• Attending scheduled sales meetings and participating in training.
• Perform other duties as requested.

• Previous experience in at least one of the following is preferred:
•  ad agency
• visual merchandising
•  printing
• print production
•  display development and production
• POP 
• Experience in digital print production is preferred.

Physical Requirements:

• Ability to drive, fly and get to client site.
• Frequent sitting for prolonged periods of time.
• Occasional walking.

The annual national pay range for this role is $50,000- $65,000. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission, or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

Imagine is an equal opportunity, employer, and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age marital status, veteran status, or disability status.  Diversity and inclusion and not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family.  We are focused on building a diverse and inclusive workforce.  If you are excited about this role but do not meet 100 % of the qualifications listed below, we encourage you to apply.