At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let’s Imagine a better way together.

Position Summary:

The On-Site Account Manager is responsible for taking incoming jobs from an Enterprise Account and becomes the key person coordinating these jobs to ensure accuracy and on time delivery. This person will organize and review each project carefully, compare the job to project specifications and distributions, submit the projects to the assigned vendor, provide in-house support for the Enterprise Account team as needed and maintain open lines of communication on all jobs in progress.

Work Location: This is an onsite role in Boston, MA. 

Essential Duties and Responsibilities:

• Evaluate, analyze, and create solutions for Client concepts, campaigns and new opportunities
• Receive project specifications from Client and review for accuracy. Collect available resources to accurately communicate those specifications to internal and/or external service departments.
• Solve for materials, due dates, and print options based on customer requirements.
• Be accountable to the customer by delivering communication regarding solutions and project inquires. Keep the lines of communication open to ensure client is heard, and projects are delivered as agreed.
• Optimize, and drive controlled schedules across the company and cross-functional teams. Set and meet deadlines with quality deliverables, adapting and altering plans based on changing circumstances.
• Develop and maintain an environment that fosters a sense of urgency, professionalism, and flawless execution.
• Communicate frequently and clearly the progress of client engagements and program initiatives to both internal and external stakeholders
• Develop and manage project timelines and task lists, coordinate and manage multiple projects simultaneously, communicate regularly with all departments to insure delivery of timely, high-quality services.
• Develop and maintain positive and productive relationship with key client contacts and internal teams.
• Bring ideas/solutions to the client and team to accomplish current and potential client needs.
• Show good communication skills, verbally, non-verbally, and in writing to client, SME teams, and/or vendors and partners.
• Review all estimates received from internal departments for accuracy

Minimum Qualifications of Position

Education

• Bachelor's degree in business, graphic communications, or related area of study
• PMP helpful

Experience:

• 2+ years of Account Management experience
• 3+ years of experience working in print, direct mail and/or signage
• Strong inner drive to care about delivering excellence in customer service, building strong business relationships, and meeting and exceeding expectations at all levels.
• Highly motivated and driven to produce extraordinary results.
• Strong sense of urgency to respond to inbound questions and requests and do so in a quick and accurate manner.
• Excellent presentation, organization, phone, verbal, in-person, and written communication skills are mandatory.
• The ability to communicate, build trust, and strengthen relationships at all levels within an organization
• Strong attention to detail and ability to prioritize in an environment of competing priorities
• Must possess a high degree of energy, sense of urgency and customer service oriented as well as strong organizational skills.
• Strong experience working with Microsoft products, such as excel, word and outlook.

Working Conditions and Physical Requirements

• Occasional walking
• Frequent sitting for prolonged periods of time working with computers

The national pay range for this role is $70,000 - $90,000/year.  The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

Imagine is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and Inclusion are not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.