Business Analyst


Business Analyst

the City of Philadelphia

icon Philadelphia, PA, US, 19107

iconFull Time

icon18 May 2024

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Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

  • Impact - The work you do here matters to millions. 
  • Growth - Philadelphia is growing, why not grow with it? 
  • Diversity & Inclusion - Find a career in a place where everyone belongs.
  • Benefits - We care about your well-being.

Agency Description

The Mayor’s Office of Chief Counsel and PhillyStat360 is charged with providing Mayor Parker, her Chief of Staff, her Chief Deputy Mayors and her office with direct legal counsel while spearheading the Mayor’s initiative, PhillyStat360 which will provide line of sight and wrap-around integration for all city services to ensure that Philadelphians have a government they can see, touch and feel.

Key projects for the office include:

  • Creating a system that provides timely and accurate information regarding the provision of city services;
  • Developing an accountability and management model, based upon existing CompStat processes, that allows for the rapid deployment of City operational resources to address quality of life and community concerns by using effective tactics and strategies that are routinely reassessed for effectiveness;
  • Implementing a sustainable system that provides for relentless follow-up and the authority to nimbly adjust and adapt strategies and tactics when necessary to ensure effective performance of city services and enhance community satisfaction so that Philadelphians have a government that they can see, touch, and feel.

Counsel/PhillyStat360 will comprise a small, diverse, and nimble team whose members, collectively, have expertise and experience in domains including law, City operational departments, project and performance management, data analysis/data science, policy research and analysis, persuasion/communication, and engagement/collaboration. For most projects, the office will use a matrixed approach, pairing PhillyStat360 team members with those from City operational departments who have the specific expertise – ranging from human-centered design to user experience to digital services – needed for the project.

Job Description

Position Summary:

The person in this position will work closely with City of Philadelphia operating departments by understanding departmental needs, identifying opportunities for improvement, and recommending solutions to enhance processes and systems. They will conduct the activities related to successfully gathering project requirements and participating in the discovery, requirements, design, development, deployment and operations phases of projects. They analyze data and facilitate communication between different departments to ensure that projects align with departmental goals and objectives. Business analysts play a crucial role in bridging the gap between business objectives and technical solutions, leveraging their analytical skills, industry knowledge, and communication abilities to drive strategic initiatives and optimize organizational performance. In addition, this position is responsible for working closely with the Chief Counsel/Director and their First Deputy to support implementation of processes and systems to maximize employee and City-wide performance on quality-of-life issues in an environment that promotes positive morale, equity, diversity and inclusion. Duties include a broad range of activities including acting as primary liaison between employees to implement Office initiatives, policies, practices, and procedures as well as trouble shooting issues as they arise. This position will directly focus on City departmental delivery of services relating to quality-of-life concerns.

Essential Functions:

  • Conduct business observations and facilitate focus group sessions, vision exercises, and design review sessions.
  • Identify, document, and clearly diagram all requirements.
  • Detailed requirements development.
  • Develop business process and workflow diagrams.
  • Manage stakeholder relationships and foster continuous communication.
  • Assistance with project scoping and planning.
  • Development of Use Cases.
  • Develop Test Cases for user testing.
  • Conduct competitive research on an as needed basis.
  • Work closely with the project team on system development and design on an on-going basis.
  • Conduct and prepare Knowledge Transfer sessions and periodic reviews as needed.
  • Build an organized library of all business analysis documentation.
  • Accountable for gathering stakeholder sign off on all required documentation.
  • Other duties as assigned.

Required Competencies, Knowledge, Skills, and Abilities:


  • Business Processes: Understanding of business operations, workflows, and processes across various functional areas such as finance, operations, marketing, and sales.
  • Data Analysis: Proficiency in data analysis techniques, including gap analysis, statistical analysis, and data visualization, to extract insights and identify trends from datasets.
  • Requirements Gathering: Knowledge of requirements elicitation techniques, such as interviews, workshops, and surveys, to gather and document business requirements from stakeholders.
  • Business Analysis Tools: Familiarity with business analysis tools and software, such as Software development life cycle models (SDLC), Microsoft Excel, Tableau, or Power BI, to manipulate data and create reports and dashboards.
  • Industry Knowledge: Understanding of the industry or sector in which the organization operates, including market trends, competitive landscape, regulatory requirements, and best practices.
  • Project Management: Basic knowledge of project management principles and methodologies, to support project planning, execution, and monitoring.
  • Business Strategy: Awareness of business strategy concepts, including SWOT analysis, value proposition, and competitive advantage, to align business analysis activities with strategic objectives.


  • Analytical Thinking: Strong analytical skills, with the ability to analyze complex problems, break them down into smaller components, and identify root causes and potential solutions.
  • Communication: Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical stakeholders and vice versa.
  • Problem-Solving: Strong problem-solving skills, with the ability to approach problems creatively, think critically, and develop innovative solutions to address business challenges.
  • Attention to Detail: Meticulous attention to detail, with the ability to accurately document requirements, analyze data, and identify discrepancies or inconsistencies.
  • Collaboration: Ability to work collaboratively with cross-functional teams, stakeholders, and subject matter experts to gather requirements, validate assumptions, and drive consensus.
  • Time Management: Strong time management and organizational skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously in a fast-paced environment.
  • Adaptability: Flexibility to adapt to changing priorities, requirements, and project scopes, with the ability to quickly learn new concepts and technologies as needed.


  • Critical Thinking: Ability to think critically and objectively evaluate information, arguments, and evidence to make informed decisions and recommendations.
  • Problem Identification: Skill in identifying problems, gaps, or inefficiencies in business processes or systems and proposing practical solutions to address them.
  • Stakeholder Management: Ability to identify, build and maintain positive relationships with stakeholders at all levels of the organization, including executives, managers, and end-users.
  • Conflict Resolution: Skill in resolving conflicts, managing disagreements, and facilitating constructive discussions to reach consensus and drive alignment on project objectives and requirements.
  • Continuous Learning: Commitment to continuous learning and professional development, staying abreast of industry trends, emerging technologies, and best practices in business analysis.
  • Influence and Persuasion: Ability to influence and persuade stakeholders to adopt recommended solutions or changes, using data, analysis, and effective communication techniques.
  • Ethical Conduct: Commitment to upholding ethical standards and integrity in all business analysis activities, maintaining confidentiality and impartiality in handling sensitive information and decision-making processes.


  • Bachelor's degree in business systems analytics, data analytics, data science, computer science, information science, or a closely related field.
  • Three years of experience gathering and analyzing data to determine business needs to improve operations.
  • Any additional education, certification and experience may substitute for the bachelor’s degree.

Additional Information

TO APPLY: Interested candidates must submit a resume and references.

Salary: $75,000

Discover the Perks of Being a City of Philadelphia Employee:

  • Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
  • Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
  • We offer Comprehensive health coverage for employees and their eligible dependents.
  • Our wellness program offers eligibility into the discounted medical plan
  • Employees receive paid vacation, sick leave, and holidays
  • Generous retirement savings options are available
  • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
  • Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to

For more information, go to: Human Relations Website: