Job details

Description

The Galleries Interpreter works part-time to assist with delivering experiences within the galleries for The Children’s Museum of Indianapolis. The Interpreter is part of the team that engages in world class interpretation and presentation to museum visitors and guests. The Interpreter provides the highest quality immersive and interactive experiences for children and families. The incumbent researches and performs informal interactions, tours, costumed characters, and storytelling as well as assists with gallery maintenance. The Interpreter works in their designated galleries as well as remaining cross-trained across other museum galleries.

REPORTS TO:  Interpretation Supervisor

ESSENTIAL RESPONSIBILITIES:

1. Provides exceptional service and experiences to the visitors and guests of the museum. Maintains general knowledge of all museum galleries and in-depth knowledge of interpretation programs for designated galleries.
2. Interacts positively with visitors and respond to questions and concerns. Resolves visitor concerns quickly and tactfully. Responds to visitor needs for first aid and lost children. Remains visible and approachable in designated galleries. Knows and adheres to museum policies and procedures.
3. Provides facilitation primarily in their designated gallery spaces. Must have general knowledge of all museum spaces and in-depth knowledge of interpretation programs for designated galleries.
4. Completes training in The Children’s Museum standards of excellence in interpretation. Attends all gallery trainings with each changing exhibit. Learns changing exhibit content, activities, scripts and facilitated programs.
5. Prepares for the presentation of specifically designated interpretation programs by researching subject matter, memorizing scripts, and honing presentation techniques and skills.
6. Prepares gallery spaces daily for visitors. Maintains a safe and inviting atmosphere. Greets visitors. Provides daily care and cleaning of exhibit and activities. Completes checklists and report all maintenance and safety concerns. Sets up and takes down sets, props, or furniture used in rehearsal and performance spaces.
7. Presents programs and interacts directly with visitors between 6-7 hours per day, including set up and take down of sets, props and seating; gathering audiences and conducting post performance discussion. Participates in evaluating staff and audience response to presentations.
8. Maintains cleanliness of costumes and uniforms, and notify their Supervisor/Lead or Operations Manager of larger needs. Maintains daily audience attendance records.
9. Maintains a high level of content knowledge for each exhibit in order to provide high quality experiences both formally and informally.
10. Interacts with visitors to help them understand gallery concepts and content. Implements educational interpretive experiences in all assigned galleries to achieve the goals and objectives of the exhibit, and to help explain the main messages and exhibit concepts to visitors. 

 REQUIREMENTS:

1. High School diploma or GED equivalent.
2. Strong presentation and customer service skills. Experience working with children and youth in formal and informal environments.
3. Theater experience preferred.
4. Must work a flexible weekday, weekend, evening and some holidays schedule, including 1-2 evenings per month covering special events. The Museum is open 6-7 days per week.
5. Must be able to work in a fast paced environment that values diversity and is child-centric.
6. Interact with visitors and co-workers in a supportive, positive, and friendly manner.
7. Maintain behavior patterns acceptable to co-workers and the general museum culture.

ADA REQUIREMENTS:

1. Required to review log sheets, keep track of visitors and materials in gallery.
2. Must be able to view activities and exhibit components, observe gallery space, and frequently use computers.
3. Must be able to engage in heavy verbal, electronic and public presentation communication as well as present ideas and information to large audiences.
4. Required to manipulate activities, clean and maintain exhibit spaces and use dexterity. Must be able to traverse and navigate the museum building and campus adeptly several times daily.
5. Must be able to stand, walk and sit for extended periods, bending, kneeling, climbing and reaching. Requires ability to lift 45 pounds. Must be able to tolerate dust in the environment.

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