Job Description: 

•Function as SFDC Functional Consultant with responsibilities to :

oProvide SFDC and Domain expertise to solve clients problems and transform their business

oBuild client specific solutions on the SFDC platform using all the available tool options. Collaborate and work closely with Client enterprise SFDC practice. 

oLead interactions with client personnel during requirement gathering and prototyping sessions.  

oLead SFDC development team with little or no direct supervision.  

oProvide advice on best practices and approaches to the team and the client.  

oManage tasks to schedule and budget.  Strong knowledge of enterprise issues related to IT architecture.

oExposure to other CRM Tools such as MS Dynamics, Siebel, SAP CRM, DMS, Digital technologies (Good to have)

oKnowledge of Automotive, Industrial equipment CRM implementations (Nice to have)

•Must have executed at least 3 full life cycle Salesforce implementations

•Must not have only project management or resource management experience

Responsibilities:

•Play role of SFDC functional expert on projects

•Advise leading global manufacturing clients on CRM / CEM strategy, IT product evaluation. 

•Lead teams for business blue printing

•Lead CX consulting assignments which involve SFDC cloud solutions. 

•Develop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customers

•Lead research in CEM / Digital CEM and publish papers in global forums

•Work on pre-sales for identifying and converting business consulting and IT implementation opportunities.

Qualifications: 

Years of experience required for position: 10-15 years

•Experience of Salesforce.com solution design and integrations frameworks.

•Experience of Salesforce.com configuration and release management.

•Salesforce.com certifications are highly preferred

•Knowledge of related enterprise systems, CRM, SFA, and ERP