Team Focus Insurance Group is a team of talented and experienced professionals that have been serving the property and casualty insurance industry for 75 years. We live by our 3 L’s: LEARN something new every day, LAUGH every day and LOVE what you do because you work with a great team and your contribution counts!  With a people driven purpose, those three statements define our being, and our success. 

Our business model is based on partnership and innovation, which cannot be achieved without a team of talented professional to propel us toward our collective goals.  If you want to develop a career, have a sense of purpose and accountability and like to learn while having fun, we encourage you to apply today and learn how we are ensuring the success of everybody we come in contact with our Customers, our Partners, and our People.

We are currently looking for a Claims Customer Service Representative to handle incoming calls from policyholders and agents regarding their insurance claims.  This position will handle taking new claims and provide basic claim customer service and is a remote opportunity. Calls include both First Notice of Loss and claim status inquiry. Primary job responsibilities include:

• Developing and maintaining a professional relationship with agents and insureds in a call center environment regarding a personal homeowners claim.
• Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
• Properly recording information received from the caller in multiple computer systems.
• Setting up claims and updating pertinent claims data into various claims systems
• Issuing payments to insureds, their representatives and various vendors, as directed by examiners and leadership
• Providing assistance with the completion of various claims related projects. 

We are looking for highly-motivated professionals who enjoy working with and helping others, to join our team.  Other candidate qualifications and skills include:

• High School Diploma or GED required, Associate's degree preferred.
• One (1) to two (2) years of customer service experience; or equivalent combination of education and experience.
• Preferred 5+ years experience as support/administrative assistant in Property Casualty insurance.
• Preferred 2+ years experience in call center environment.
• Bilingual (Spanish/English) highly preferred
• Exceptional communication skills, both verbal and written.
• Proficiency in Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook and Internet browser applications.
• Strong customer service, problem solving and resolution skills.
• Proven ability to multi-task and think on your feet in a fast-paced environment.
• Strong attention to detail to ensure accuracy of information.
• Positive Roll up your sleeves and let's get it done attitude.