Job Details

Description

The Regional Vice President of Operations (RVP) plays a key role in helping us live into our desire to inspire, care for, and nurture life, every day, by building, supporting, and sustaining the operational culture and performance within Tatte in a specified region. A successful RVP will have proven track record in leading teams in:

• Building and sustaining a world-class, industry leading hospitality organization.
• Recruiting, training, developing, and motivating field leadership and café managers to deliver a warm, authentic, and inspiring experience for both team members and guests.
• Developing, implementing, and sustaining effective scalable systems, processes and tools that improve the team member experience, the guest experience, and operating performance in a growth company.
• Problem solving – able to diagnose and solve for the human and operational challenges that come with delivering on the smallest details while growing a brand.

The RVP will also be a community ambassador, skilled people developer, entrepreneurial, great at multitasking and priority management, have high standards, and be warm, genuine, and empathetic. As Tatte is going through a growth phase, the RVP will be an important brand steward and decision maker in the successful development of the business

Summary of Responsibilities (include but are not limited to):

• Provides operational leadership to a designated region that aligns with Tatte’s brand purpose, mission, brand essence and organizational values.
• Partners and works closely with Leadership Team members in creating, growing and building a world-class, industry leading hospitality organization.
• As a role model, trains, coaches, motivates, develops, and mentors field leadership and café management on how to deliver the Tatte Brand Essence. Actively collaborates with the L&D and Ops Services to implement programs that illustrate how to deliver an authentic, warm guest experience; responsible for instilling great service in all teams.
• Drives performance from a context of a team member, guest and owner while maintaining an environment that welcomes diversity, inclusion, equity and belonging for team members and guests.
• Works with the VP of People to ensure our field team and the cafés are optimally staffed with talented managers and hourly team members. Supervises recruiting strategies, including routine staffing to par and New Café Openings (NCOs).
• Demonstrates exceptional people performance management skills with the ability to identify talent and develop above-café leadership and café managers by giving timely, honest, and ongoing coaching and feedback through one on ones and performance appraisals. Creates succession plans and monitors career ladders to leverage talent within Tatte.
• Demonstrates keen problem-solving skills - able to diagnose and fix all opportunities that arise at the field level – and prioritizes café performance issues to ensure that the most pressing issues are addressed first.
• Drives operational performance and standards by developing, implementing, and sustaining effective scalable systems, processes and tools that improves the team member experience, the guest experience, and operating performance.
• Delivers on agreed upon financial results.
• Participates in and supports the conducting of disciplined periodic business reviews with operations team to ensure the health (team member experience, guest experience and financial performance) of each café and district with their region. Ensures timely and appropriate action is taken when operating outside guardrails.
• Ensures Food Quality and Food Safety at all cafes, including all food safety and quality processes and standards, and drives immediate resolution to any deviation from standard.
• Delivers assigned annual key initiatives and operating financial plan.
• Interfaces with cross-functional department partners to ensure seamless communication and coordination of deployments and change management activities.
• Other duties, as assigned.

Working Conditions / Essential Functions

• Ability to work a flexible schedule based on business needs, which will include days, nights, weekends and holidays as well as emergencies as required
• Ability to travel (50% +)
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds

Position Requirements:

• Minimum 5 years of experience in a VP of Operations or higher role in the hospitality industry
• Ability to work well under pressure in a feedback-oriented, fast paced, ever changing work environment
• Exceptional executive presence, business acumen, communication and presentation skills
• Highly organized with strong attention to detail
• Effectively skilled at communicating, listening, and presenting to small and large groups
• Ability to work collaboratively and effectively with people who don’t report to you and you need their support to do your job
• Ability and aptitude to meet business objectives in a way that is accretive to brand
• Ability to work independently, self start and hold self accountable to goals and deadline
• Basic computer knowledge, including Outlook, Word and Excel
• Must reside in market (e.g., Must reside near locations DC/MD/VA if RVP of DC/MD/VA)

Preferred Skills:

• Validated experience managing 100+ high-volume, full service and/or polished fast casual restaurants
• MBA preferred
• Spanish language skills

Our Benefits and Perks

• Competitive pay 
• 401(k) (with a vesting match)
• Free EAP employee assistance programs
• Paid vacation time (after three months of full-time service)
• Health, dental and vision insurance
• Generously discounted meals and free drinks 
• Exciting potential for growth

Behaviors

Motivations

Education

Experience

Licenses & Certifications