Job details

Description

When you step inside of a Tatte Bakery & Café you instantly feel comfortable and inspired. It’s a space where you can be yourself. You will be surrounded by the best of everything: authentic, caring and unique Tatte family members, delicious pastries, savory dishes, fresh ingredients and amazing coffee. Every day we strive to provide our guests with an exceptional experience at every opportunity. If you love and care about people and coffee, we want you!

The Assistant General Manager will work with a passionate team of Front of the House team members on an opening, mid or closing shift dedicated to the overall guest experience. In the absence of the GM, the AGM will assume all GM responsibilities. The AGM will work side by side with the front-of-the house team by leading and inspiring them to exceed our guest’s expectations at every opportunity. This will be achieved by providing exceptional service that is authentic, genuine, warm and welcoming while upholding the execution of Tatte service and product standards.

 Summary of Responsibilities

• Supports the GM in ownership of the business and ensuring that the day to day operations run smoothly 
• Models authentic, warm guest experience and instills great service in team 
• Successfully identifies individuals that embody Tatte’s cultural values and supports recruiting, hiring, and training of new talent to ensure outstanding guest service  
• Demonstrates people performance management skills with the ability to identify talent and develop managers and hourly team members
• Possesses capability to lead and navigate hard conversations 
• Continuously upholds Tatte brand and visual standards  
• Leads team members through effective and efficient operational execution
• Ensures Food Safety in the café 
• Supports the GM in café-level change management activities to ensure effective and accurate communication of new product, service and operational information  
• Contributes to food, labor and controllable costs that are consistently within company guardrails  
• Helps GM to own café administrative requirements  
• Other duties as assigned

Working Conditions / Essential Functions 

• Ability to work a flexible schedule based on business needs  (including  but not limited to, days, evenings, weekends, holidays, and as emergencies arise)
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read  
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds.  

Position Requirements

• Minimum 1 year of experience working as a manager, preferably in a high-volume, full service and/or polished fast casual restaurant 
• Ability to work well under pressure in a fast paced, ever changing work environment 
• Excellent verbal and written communication skills 
• Highly organized with strong attention to detail
• High integrity and professionalism 
• High School education or equivalent   

Preferred Skills

• Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management  
• Proficient in Microsoft Office including Word, Excel, Outlook 
• Previous experience working with UltiPro, Toast - POS System, CrunchTime/TeamworX 
• ServSafe, Allergen and ChokeSaver Certifications

Our Benefits and Perks

• Competitive pay  (typically AGM pay ranges from $60k-$72k+, depending on experience)
• Quarterly bonus program
• Paid vacation and sick time
• 401(k) (with a vesting match)
• Free EAP employee assistance programs
• Flexible schedule with no late nights
• Health, dental and visual insurance
• Free meals and drinks 
• Exciting potential for growth

Please note that we hire managers for the greater Boston market, and while we strive to place them in cafes that are convenient to them, we do not guarantee placement at specific cafes.

Behaviours

Motivation

Education

Experience

Licences & certifications