Job Title: Case Manager (Full Time) (9AM to 6 PM, Monday through Friday)

Program Description:

The Second Chance Heroes: Veteran Employment and Support Services Program is dedicated to assisting returning veterans reintegrate into society. This initiative provides comprehensive support to veterans who are temporarily disadvantaged, ensuring they receive the respect and aid they deserve to achieve self-sufficiency through mentoring, vital training, work opportunities, and assistance in stabilizing home life.

Objective:

To facilitate comprehensive case management and job development services for recently released veterans, ensuring their successful reintegration into the workforce and society, while enhancing their long-term economic self-sufficiency and residential stability.

Position Purpose:

To deliver high-quality case management services to program participants, ensuring successful reintegration through effective employment and support services coordination. The role focuses on maintaining high standards in service delivery, reducing recidivism, and supporting veterans' stable and independent living.

Principal Responsibilities:

General Case Management:

1. Manage a caseload of at least 50 participants, overseeing intake, assessment, work readiness training, mentoring, job placement, and follow-up activities.
2. Ensure individualized employment plans are developed and coordinated with client and staff involvement.
3. Assist clients in securing necessary supportive services.

Documentation and Compliance:

1. Maintain complete and accurate records of participant progress towards goals and objectives, including development and renewal of Individual Service Plans.
2. Document all services provided in the Management Information System (MIS) database and ensure timely entry of case notes within 72 hours of contact.
3. Provide all required documentation in a timely manner, including client follow-ups, outcome evaluations, and other relevant reports.

Employment Development:

1. Provide career counseling, job coaching, and facilitate access to job skills training as outlined in employment plans.
2. Arrange interviews with employers and assist clients with job retention strategies.
3. Develop linkages with key resources such as HCPS, Career Source, Department of Rehabilitation, vocational schools, the VA, and other relevant social services and employment resources.

Community Engagement and Networking:

1. Actively represent the program in networking and public relations opportunities.
2. Develop and maintain relationships with community organizations, including small businesses, employers, civic clubs, and employment agencies.
3. Conduct workshops, mentoring sessions, and group training to deliver life skills and work readiness training.

Team Collaboration and Reporting:

1. Work collaboratively with other re-entry and community-based programs to ensure client compliance and successful participation.
2. Report directly to the lead case manager and program manager, providing weekly status reports on the caseload.
3. Participate in regular staff meetings, training programs, and supervisory sessions.

Required Goals:

1. Enrollment Rate: Maintain an enrollment rate of 110% of the goal (28 clients).
2. Retention Rate: Ensure an 80% retention rate of clients in the program.
3. Participation Rate: Maintain a minimum monthly participation rate of 70%.
4. Employment Rate: 60% of enrollees must enter employment no later than 12 months after enrollment.
5. Employment Retention Rate: Maintain a post-employment retention rate of no less than 70%, measured three months after program exit.
6. Mentoring Rate: Maintain a mentoring rate of 30% each quarter.
7. Recidivism Rate: Keep recidivism rate no higher than 20% throughout the program duration.
8. Resource Development: Add at least two new participant resources each month.

Competencies:

• Job Knowledge: Skilled in case management, employment preparation, and resource coordination.
• Customer Service: Exceptional ability to assess client needs, build trust, and deliver results.
• Integrity/Ethics: High level of integrity and ethical standards.
• Time Management: Effective in managing priorities in a dynamic, fast-paced environment.
• Initiative: Proactive and able to achieve results independently.
• Teamwork: Demonstrated ability to work effectively in a team environment.

Other Duties:

• Adhere to agency policies, procedures, and the professional code of ethics.
• Fulfill any additional responsibilities as assigned by the supervisor or executive director.