Job details

Description

Personal Growth. Expansion. Teamwork. Innovation. Be a part of a truly patient-first environment and an organization that cares about their employees.

We care, we heal, we succeed together.

Join an environment where everyone takes part and works together toward the goal of high-quality care for our patients. Where we’ll look out for you, recognize your success, and do everything we can to support your professional and personal development. Life is exciting at Summit Orthopedics. When you join the Summit Family, you’ll see exactly why.

Position Overview:

As the Surgery Center Coordinator on our team, you’ll schedule surgery center procedures and registration of patients. When required, you’ll collect insurance information and payments and verify that all required components of the patient chat are present. You’ll also greet Surgery Center patients, vendors, and visitors. In addition, this role will be cross trained to assist with Injection Scheduling.

This is for a full time role based at the Minnetonka Surgery Center. This will be also require the ability to float to other sites as needed. This role will be primarily injection scheduling however they will be cross trained to both the Surgery Center Coordinator and Injection Scheduler role and competent in both areas. Scheduled day hours are either 8 AM to 4:30 PM or 5:30 AM to 2 PM Monday - Friday.

How You’ll Help Enrich Patient’s Lives:

• Serve as the front line of communication to patients by answering incoming phone calls and providing a high level of customer service.
• Prepare patient medical charts, including history & physical, clinic notes, labs, or radiology reports.
• Order supplies and forms.
• Review existing patient personal and insurance information for accuracy and completeness.
• Register new patients by obtaining personal demographics, insurance information, verifying insurance eligibility, and collection of payments.
• Enter case history into electronic medical record and audit completed medical record for uniform chart order.  File completed medical records.
• Determine when to initiate communication with other departments/clinic teams/customers to resolve issues.
• Search appointment schedules for the physician, location, date, and time that most closely meet the patient’s needs.
• Schedule and confirm patient appointments.
• Work with physician teams and/or triage patient issues to determine the need for same day appointments.
• Coordinate an interpreter for deaf or non-English speaking patients.
• Follow all appointment scheduling protocols established by the physician teams.
• Take and respond to patient complaints regarding appointment scheduling and route all others as appropriate.
• Identify and communicate errors on patient accounts to departments or members of management.
• Maintain confidentiality for all written and verbal patient communications.
• Print surgery schedule and distribute.

What We Desire:

• High school diploma or GED
• One or more years’ experience in healthcare
• Medical secretary experience
• Empathy for patients
• Customer service skills
• Excellent written and verbal communication skills
• Knowledge of medical terminology
• Fast and accurate keyboarding and ten key skills
• Auditory acuity to hear and relate telephone communications
• Visual acuity to read the written and digitally produced word
• Computer knowledge and ability to work with the Surgery Centers software programs, including electronic medical record system, electronic practice management system, and Windows
• Capable of relating to diverse age, demographic, and cultural backgrounds
• Basic BLS certification
• Immunization and/or titers as required by the surgery center
• Ability to lift 15lbs or more
• Requires long periods of sitting
• The ability to bend, stoop, and stretch to retrieve and replace patient files
• Must be confidential in all business-related matters and be knowledgeable in HIPAA regulations

Summit Ortho Total Rewards

• Mon-Fri schedules
• No holidays, weekends or call. 
• 401K with profit sharing contribution
• Comprehensive Medical, Dental, & Vision Benefits
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Gym membership discounts
• Education Reimbursement
• Home & Auto Insurance policy discounts

About Summit Orthopedics

What we have here at Summit is special. We are physician owned and understand the true value of coming together in collaboration to serve others. We work together to provide our patients with the means to achieve an excellent quality of life via orthopedic health and wellness. Our history as a group of physicians grounded in orthopedic expertise is one story, but we believe our story is most meaningful in the context of your stories.

Build the meaningful, impactful career your talent and passion deserve

Surround yourself with teammates who are equally committed to improving and restoring the quality of life of the patients and communities we serve. Receive the personal and professional support you need to be your best and do your finest work. We are seeking enthusiastic, lifelong learners to join our team in a wide variety of professional disciplines at Summit Orthopedics, where you are appreciated and celebrated.

Join our team today!

Summit Health ASO, provides administrative and clinical support to our full spectrum of orthopedic care services in our sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert teams are part of the 1000+ employees who partner to provide quality services and care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Behaviours

Motivation

Education

Experience

Required

Licences & certifications

Required