Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

We are looking for an experienced Logistics Program Manager to join Block’s Proto Operations team, a growing team building bitcoin related hardware. We have exciting plans to ship Bitcoin Hardware products to customers all around the globe in a fast, reliable, economical, and elegant fashion.  This role  will be involved in several aspects of logistics including:  Supporting D2C and retail channel fulfillment in the US, responsible for the global customer returns/reverse logistics program. manage the relationship and daily operations of our 3PLs, and contribute to the expansion strategy as we scale.  This role requires operational and strategic expertise: you will be handling WISMO [Where is my order?] inquiries from customers in the US working through partners to ensure fast followup and resolution, proactively monitoring tracking reports to identify issues and trends, as well as contributing to our global growth strategy as we bring up new manufacturing and warehousing partners around the world.   

The ideal candidate has  expertise in D2C and retail logistics, reverse logistics, vendor management, inventory analysis, and cost reduction. You will work with internal teams (ie - operations, customer support, trade compliance, engineering and product) and external partners (ie - vendors, carriers, and agencies) to troubleshoot any problems that may arise including delays and transportation issues. You may be a good fit for this role if you’re passionate about logistics, adept at making risk based decisions, and prioritize providing a great customer experience. You will report to the Global Logistics and Fulfillment Lead. 
This role is based in the United States and is open to all individuals who can partner with our teams, including working across multiple time zones in the US, EU, and APAC.

​​​​​​Key Responsibilities

• Manage and track orders, proactively identify orders with issues, and work to resolve them asap. 

• Manage the logistics process for Bitkey direct to consumer shipments, ensuring timely delivery and cost-effectiveness of Proto products (Bitkey & Mining)

• Build relationships with internal and external partners, ie CS, shipping carriers & 3PLs

• Own the 3PL relationship; monitor and resolve issues related to receiving, inventory, order fulfillment and returns

• Support all aspects of returns and reverse logistics 

• Collaborate with marketing, partnerships, SDM, and Ops as we build out the logistics retail pipeline 

• Analyze shipping data and develop reports to provide insights into performance and cost savings

• Develop and implement logistics strategies to optimize shipping routes and reduce transportation costs

• Identify and resolve logistics-related issues that may arise, including delays and transportation issues

Qualifications

You Have:

• 5+ years of progressive experience including: outbound and reverse logistics, 3PL setup & management, e-commerce and retail channels

• Experience with project management & logistics software and systems, such as BigCommerce, Oracle, TMS, WMS, ERP systems, Linear and Zendesk or similar

• Experience managing both carriers and warehousing partners

• Experience managing costs and driving cost reduction across the supply chain. 

• Strong reverse logistics experience

• Freight logistics experience a plus

• International logistics experience a plus

• Strong customer orientation and passion to deliver great experiences

• Ability to analyze data to identify trends and insights, and make decisions based on data

• Excellent communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $167,300 - USD $204,500
Zone B: USD $158,900 - USD $194,300
Zone C: USD $150,600 - USD $184,000
Zone D: USD $142,200 - USD $173,800

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.